งาน MRI Worldwide Recruitment (Thailand) Ltd. 57 ตำแหน่ง

Position: IT Service Manager  (80-120K)

Package: 80,000 - 120,000 Baht salary

Based: Bangkok

Contact Recruiter: Une 089-922-1673

(sununtinee(at)mriww.co.th)

Send your resume “NOW” before someone else gets the job!!!

Our Client is a leading IT service provider, which support any range of IT maintenance needs, install and integrate everything to run IT systems, Digital Platform, power solutions, servers, networking equipment, and etc.

They are now looking for an IT Service Manager.

Responsibilities:

• Provide a focus for SLA management and customer satisfaction across the customer base. Ensure systems and structure for SLAs and client satisfaction are in place and effectively used.
• Provide technical expertise, problem analysis, and process evaluation, while maintaining focus on operational empathy.
• Serve as primary contact for external customers.
• Ensures resources, capabilities and capacity to meet both existing and new business demands.
• Oversee the integration of all service delivery and constantly improve the quality and inter-working of delivery service for clients.
• Ensure and monitor processes are in place to pro-actively protect consistent service quality through management of change control and acceptance into service delivery.
• Ensures tools and technological platforms are in place to support customer environment.
• Continuous and demonstrable improvement of productivity resulting in increased cost effectiveness and value.
• Provide expert problem management support to difficult, high profile customer issues and ensure a corrective action plan is followed.
• Accountable for managing service delivery for one or more client accounts.
• Manages multiple client facing infrastructure deployments projects.
• Maximize opportunities for account growth.

Requirements

• Male / Female
• THAI Nationality ONLY
• Age 25-40 years old
• Bachelor’s degree in computer science or relevant
• Background and knowledge in Windows, Linux Operating Systems; Database, Web Technologies, Applications; and Networking TCP/IP fundamentals.
• Familiarization with server and networking hardware platforms such as HP, Cisco, Citrix in a datacenter environment.
• Experience with virtual and cloud computing technologies using technology like Amazon Web Services, Microsoft Azure, Open source, KVM, Open stack and more.
• Working in a 24x7x365 Service industry.
• Training/certification in such Project Management Methodologies as ITIL
• Demonstrates a depth of operational service delivery management expertise, preferably in an international environment.
• Significant experience of leading and managing teams (matrix management) within an operational service delivery or managed services environment.
• Strong communication skills both English Language.

Attractive salary and generous fringe benefits will be offered to the successful candidates.

Interested candidates please send your application letter with resume, current and expected salary with contact details and refer the position as

IT service Manager to sununtinee(at)mriww.co.th

If you believe that you are the right one, call "NOW"

089-922-1673