งาน Front Office 233 ตำแหน่ง

Job Responsibilities:

• To assist the hotel in achieving Employee Satisfaction targets through good working practices and team liaison. Monitor employee morale and turnover, proactively supporting the Employee Satisfaction process and ensuring action plans are established and followed up to address issues.
• To monitor and analyse customer feedback/data and where applicable act upon guest comment through the Guest Satisfaction and In House data collection methods (e.g. Guest Questionnaire/comment cards)
• Actively solicit guest opinion by ensuring a strong lobby presence – meeting guests regularly, and assist Head Housekeeper in checking guestrooms to ensure standard of product is maintained.
• Develop and identify new business opportunities – feeding new leads to sales team
• Ensure that the hotel maintains a competitive edge by identifying new product and service enhancements
• Carry out appraisals, encouraging 2 way feedback – and to utilise the opportunity to set goals and objectives ensuring all staff are working to the same goals and objectives

Qualifications: 

• Bachelor’s Degree in related fields.
• PROFESSIONAL EXPERIENCE  (Indicate the length and type of experience required for this position)
• At least 3 years of experience within the hospitality industry or related fields (Front Office Experience preferred).
• COMPETENCIES (Identify the personal characteristics and skills required for this position in the team)
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess computer skills. 

Interested applicants are invited to apply in person or submit application with full resume indicating qualifications and experience, transcript, expected salary and recent photo to:

Bangkok Marriott Marquis Queen's Park

Contact : K. Nattapon OR K. Sutinee

199 Sukhumvit Soi 22, Klongton, Klongtoey, Bangkok 10110, Thailand

Tel : 02 059 5390 Ext 5390