งาน Front Office 148 ตำแหน่ง

Responsibilities:

• Manage the property team, to provide courteous, professional, efficient and flexible service that is consistent with the company standard policies & procedures in order to maximize guest satisfaction.
• Ensure the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet and exceed the revenue target.
• Maintains a thorough knowledge of the room rack locations types of rooms, room rack operations, package plans, property facilities.
• Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained.
• Dealing efficiently with day to day billing and guest service queries.
• Using information available, plan and control both the preparation of future shifts and effective communication to the team.
• Be flexible at all times in order to cover the unexpected needs of the property.

Qualifications:

• Age not over 35 years old
• Experience in hospitality and/or holiday rental management
• Good command in English both written and verbal communication skills
• Excellent guest and client relations
• Experience handling cash, accounting procedures, and general administrative tasks
• Experience using Microsoft Office, PMS, Channel Manager