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21 มกราคม 2563
รหัสงาน: BK-179860
Call Center Manager

Call Centre Manager

Our client is a global beauty retails.

Work Location: Bangkok, Thailand

Artemis is now seeking for a Call Centre Manager with at least 3 years of working experience.

Responsibilities

  • Leading call center representatives as they provide support for customers.
  • Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives.
  • Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees.
  • Assisting other management team members in identifying trends and establishing call center goals.
  • Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
  • Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.

Requirements

  • Taking on other tasks or projects to support employees, other managers, and call center operations.
  • Previous experience in a customer support role at least 3 years.
  • Strong phone and verbal communication skills along with active listening.
  • Familiarity with CRM systems and practices.
  • Good command in English (both written and spoken).
  • Customer focus and adaptability to different personality types.
  • Ability to multi-task, set priorities and manage time effectively

รายละเอียดงาน:

สวัสดิการ
  • ทำงานสัปดาห์ละ 5 วัน

ARTEMIS (SOUTH EAST ASIA) CO., LTD.
URGENTLY REQUIRED!!! Artemis SEA is a South East Asia recruitment agency serving clients across the region. In South East Asia we specialize in Engineering/Construction, Automotive, IT,  Manufacturing, Logistics and  Energy industry. Artemis recruiters place top talent in hard to fill positions such as management, engineering, operations, and finance & administration for both corporate and site based operations.

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