06 สิงหาคม 2562
รหัสงาน: BK-118095
Senior Software Application Support

Refinitiv is searching for highly talented and motivated persons to be part of its growing team with footprints across the globe. The ideal candidate would be technical experts with strong analytical skills, have a strong desire to learn and posses a strong sense of customer service. Technical Support works in the fast-paced environment of Market Data where our customers expect timely and accurate resolutions. We are looking for individuals that take ownership and follow through on commitments to our customers. The qualified and successful candidate will be part of the Desktops team and would be expected to adapt quickly and work in a collaborative environment to deliver positive customer experience.

Role Purpose

  • Provide specialist technical support for complex issues affecting Refinitiv products to customers, internal stakeholders, and 3rd party engineers.
  • Remotely resolve issues or look for trends and implement preventative measures.
  • Leverage innovative technologies to ensure globally-consistent support tasks.

Major Responsibilities

  • Provide expert technical support for several Refinitiv products.
  • Interact with clients and product teams and 3rd party service providers.
  • Provide expert technical support for problem resolution, including reproduction of customer issues.
  • Deliver product or technical training to front line teams.
  • Escalate major, elusive, and recurrent issues that are impacting clients.

Qualifications

  • English fluency required
  • Logical thinker/problem solver who is self motivated and a strong contributor within a team.
  • Expert working knowledge of operating systems, networks, IT security and Office suite of products.
  • Knowledge of any programming language is a plus.
  • Ability to communicate effectively both verbally and in writing with customers and colleagues at all levels of technical and non-technical skill sets.
  • Experience in a customer service environment and having outstanding Customer Service skills.
  • Ability to work with virtual teams to successfully deliver projects or resolutions to escalations.
  • Demonstrates can-do attitude in challenging situations.

รายละเอียดงาน:
  • ประเภทการจ้าง:
    งานเต็มเวลา
  • ระดับของตำแหน่ง:
    หัวหน้างาน
  • ระดับการศึกษา (ขั้นต่ำ):
    ปริญญาตรี
  • อายุงาน (ขั้นต่ำ):
    5 ปี
  • ประเภทธุรกิจ:
    ธุรกิจไอที
  • สถานที่ทำงาน:
    บางรัก, กรุงเทพ, ประเทศไทย
  • เงินเดือน:
    สามารถต่อรองได้

สวัสดิการ
  • ทำงานสัปดาห์ละ 5 วัน
  • เงินโบนัสตามผลงาน
  • มีเวลาการทำงานที่ยืดหยุ่น
  • ทำงานที่บ้านได้
  • ทุนการศึกษา
  • ประกันสุขภาพ
  • สิทธิการเบิกค่าทันตกรรม
  • ประกันชีวิต

Refinitiv (Thomson Reuters Financial & Risk)
REFINITIV The Financial and Risk Business of Thomson Reuters is now Refinitiv. Refinitiv is one of the world’s largest providers of financial markets data and infrastructure, serving over 40,000 institutions in over 190 countries. We power global financial markets by providing the most extensive data, information, news and insights platform, to meet our customers’ most demanding needs across their investment, trading, wealth advisory, and risk management operations.  WORKING AT  REFINITIV  THAILAND Refinitiv Thailand is one of Refinitiv’s biggest technology centers developing and managing global scale software and infrastructure. We are a leading technology company in Thailand, hiring the best Tech talents and cultivating them into highly skilled engineers and technologists capable of working alongside their colleagues in the US, UK, France and other countries around the world where Refinitiv operates. Visit:  Refinitiv.com Facebook:Refinitiv Thailand Career Our location:   U Chu Liang Building, Rama 4 rd. 5-10 minutes-walk from BTS Saladaeng and MRT Silom . Our offer: Total Rewards Competitive total cash:  Salary + Guaranteed bonus + Performance bonus Provident fund Recognition awards Financial Assistance Interest-free loans Education grant Healthcare & Well Being Health insurance for staffs and their immediate family Dental care coverage Accidental & Life Insurance Annual physical check & vaccination Fitness club and wellness membership subsidy In-house exercise classes Learning & Development English skills Technical & Functional skills Management & Leadership skills Employee Engagement Activities Corporate Social Responsibility (CSR) Program Employee activity clubs: Music, Football, Cycling, Photo, Mother Employee resource groups : Women’s Network, Pride at Work Group Annual party, Singing contest, Music night

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