29 พฤษภาคม 2563
รหัสงาน: SP-14413
Customer Service Executive

SUMMARY OF ROLE
To support the activities of the Customer Service Manager through clerical and administrational duties and to ensure efficient supply processes and excellent customer service. This includes communication with Markets, processing JDE invoices, credit notes, collation of documentation required for the despatch of goods.(e.g.: COA, etc..)
Act as the ‘voice of the Customer’ within the RB Bangplee operation and provide a focal point for the flow of requirements information from customers to RB Bangplee and back to markets.

 

RESPONSIBILITIES

•Coordinate the input and maintenance of JDE/EDRP static data for existing and new products (RB & 3rd Party), ensuring a high standard of data quality is maintained.
•Proactively manage the required flow of information from specific areas of the RB Bangplee operation (Technical, Quality, Release For Sale) back to the markets supply team to ensure timely and justifiable decisions can be made.
•Take ownership of site’s finished goods stock levels and ensure they will be on target
•Extract, analyse and publish accurate data from SNP/JDE for use in the monthly S&OP Process and KPI reporting. 
•Review freight invoices to verify and reconcile cost and attribute appropriate cost to markets in the freight log.
•Provide continuous information to customers on the status of the orders. Activity involves continuous discussion, working with Planning and Warehouse.
•Receive and input customer orders and maintain the forecast file.
•Operate the despatch/order release process in order to minimise stock transit times.  The process will involve resolution of data and process issues that prevent the standard release process from operating e.g. Quality release as well as running routine reports e.g. stock with no orders, reconciliation of Unison v’s JDE orders. Provide accurate and timely data to 3rd party service providers to enable prompt and quality despatch of goods.
•Establish yourself as the first point of contact for all customers requiring information on the status of supply.  This will involve discussion with Planning, Manufacturing, and Quality & Warehouse staff.
•Operate the ‘Make To Order’ (MTO) Customer service process including receipt/input of orders and customer order updates, including UK Shared Pack process.
•Investigate DDN’s including liaison with quality, warehouse, production and haulier representatives to ascertain root cause. Resolve customer queries regarding shortages and delivery failures and where appropriate issue credit/debit notes
•Address and resolve all customer service queries, using the appropriate escalation process to ensure that serious supply issues and highlighted appropriately and in a timely manner.
•Inform I.S of any system issues e.g. EDI failures, pricing anomalies etc.  Make recommendations on system enhancements to improve supply process operating performance.
•Create shipment plan for the factory, ensuring best possible CFR.

 

PROFESSIONAL QUALIFICATIONS

•Educated to Degree calibre or relevant working experience
•Customer Service experience
•Excellent knowledge of Excel
•Good understanding of SNP/JDE
•Clear understanding of Production and Release processes


รายละเอียดงาน:
  • ประเภทการจ้าง:
    งานเต็มเวลา
  • ประเภทธุรกิจ:
    ธุรกิจการผลิตทั่วไป
  • สถานที่ทำงาน:
    บางพลี, สมุทรปราการ, ประเทศไทย
  • เงินเดือน:
    สามารถต่อรองได้

สวัสดิการ
  • ทำงานสัปดาห์ละ 5 วัน
  • ค่าทำงานล่วงเวลา
  • ทำงานที่บ้านได้
  • บริการรถรับส่งพนักงาน
  • ประกันสุขภาพ
  • สิทธิการเบิกค่าทันตกรรม

Reckitt Benckiser (Thailand) Ltd.
https://www.rb.com/
About RB: RB is different: ‘good enough’ isn’t good enough here. RB is the world's leading consumer health and hygiene company, with sales in nearly 200 countries and operations in over 60 countries. Every day, we strive to find even better ways to give people innovative solutions for healthier lives and happier homes – making a real difference. If it’s tried and tested, we challenge it. We continually invest in research and innovation to stay ahead of the game. In fact, we are changing the game in consumer health, working with people to challenge conventional thinking  – whether it is product, packaging and delivery, consumer information or marketing.  That’s how we keep generating the breakthrough thinking and ideas that built 19 iconic Powerbrands around the world with well-loved names such as Nurofen, Strepsils, Mucinex, Dettol, Lysol, Finish and Vanish. Ranked in the TOP 20 on the London Stock Exchange, our relentless drive to change the game and outperform has trebled our revenue since 2000 and quadrupled our market cap. We’re just as demanding of our social and environmental impact too. We’ve cut our carbon footprint by 20% in just 5 years and set new 2020 targets; cutting water use by a 1/3, carbon by a 1/3 again, and for a 1/3 of sales to come from more sustainable products. As one of Save the Children’s largest partners, we are now committed to “Save a Child Every Minute” by helping stop deaths from diarrhoea. Thrive in a game changing environment of high autonomy and accountability? Keen to be at the heart of the fastest growing health and hygiene company? Visit rb.com for more information on our career opportunities and graduate programmes . Keep up to date with us on LinkedIn , Facebook , Twitter , Learn how to Brand Me and RB employee blog .

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