06 สิงหาคม 2563
รหัสงาน: BK-236840
Customer Service Advisor Frontline (1 Year Contract)

Overall Role Purpose

Confidently and knowledgeably provide the full suite of DHL customer service offerings (e.g. booking, enquiries, shipment status, tracking etc.) to all parties contacting DHL via the customer service hotline and other contact modes.

 

Key Accountabilities

  • Accept and register bookings for DHL services.
  • Offer alternatives to customers and potentially turn information calls into sales leads.
  • Identify and promote areas with potential for revenue generation to cross-sell, upsell services including value added services (e.g. SI: Shipment insurance, TDD: Time Definite Delivery, EXT: Extended Liability etc.)
  • Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices.
  • Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands.
  • Liaise with other departments and Operations on quick and efficient resolution of customer issues and queries.

 

Qualifications

  • Bachelor Degree in Business Administration, Business English or related field.
  • Good command of English (TOEIC > 600)
  • Telephone and Communication skills
  • Willing to work in shift
  • Experienced in Call Center would be an advantaged

รายละเอียดงาน:

DHL Express International (Thailand) Ltd.
Join the Winning Team of DHL Thailand, you will get; More Team Player---------- Cross Functional Good Environment----------New Office More Career Growth----------Local & Regional Good Benefit----------Pay for performance DHL – The Logistics company for the world DHL is the global market leader in the logistics industry and “The Logistics company for the world”. DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 285,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting environmental protection, disaster management and education. DHL is part of Deutsche Post DHL. The Group generated revenue of more than 55 billion euros in 2013.

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