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21 May 2020
Job ID: BK-215747
Care Manager

RESPONSIBILITY AND ACCOUNTABILITY  

  • Relationship building & managing communication with panel hospitals, pharmacies & insurers on company direction  & expectations 
  • Assess and evaluate area needs for new panel hospitals recruitment on quarterly basis
  • Conduct due diligence on potential hospitals to be recruited with the aim of recruiting quality hospitals as panel
  • Ensuring safe-guard of Company interest during execution of onboarding agreement between parties
  • Monitor and track panel hospital’s performance via costing, NPS score, ease in negotiation & complaint  handling 
  • Highlight irregular practices (including suspicion on fraud / confirmed fraud practices) & recommend action on errant panel hospital to management
  • Conduct half-yearly review of panel hospitals (including market feedback on panel hospital’s performance)
  • Manage E2E offline and online healthcare services according to approved process and TAT including but  not limited to telemedicine and drugs delivery
  • Ensure operation is in compliance to regulatory guideline 
  • Provide necessary support in accordance to Company’s directive 
  • Handle and manage authority regulatory matters and complaints within timeline 
  • Ensure KPIs meet management requirement 
  • Conduct check & balance & monitoring within internal & external processes 
  • Conduct necessary training & know-hows to stakeholders (including system support & enhancements)
  • Administer best practices & smooth day-to-day operation 
  • Provide competitor benchmarking on quarterly basis
  • Prepare necessary reports as required by HOD 
  • Handle any other portfolio as required by management 
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Job Details:

Benefits:
  • Five-day work week
  • Performance bonus
  • Flexible working hours
  • Medical insurance
  • Dental insurance

Sunday Ins Co., Ltd.
Sunday Smart Insurance. Born Simple Better value through intelligence Why take a chance with us? We are a warm family of results-driven professionals who know how to have fun too! Join us to work with a global team of leading talents in software engineering, big data and insurance as we embark on a mission to reinvent the insurance technology space and start seeing your work transform markets across Asia and the world.

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