Professional Services Jobs 1,013 Jobs

Lead Professional Services Engineer

 Job responsibilities

• Define project scope, develop and manage project plans, determine necessary resources and establish project timelines
• Work with leadership to identify and implement metrics to track success, ensuring phases across pre-sales, sales, delivery and post-delivery are successful and drive revenue through hitting goals
• Become the subject matter expert of Eko platform and discuss with customer management from a project management, deployment, security and integration point of view
• Deliver implementation, architecture design,on boarding, integration, consulting, and ongoing technical services to help customers realize the full potential of Eko’s platform
• Manage, coach, and mentor professional service / partner who are passionate about service and client success
• Work closely with Business development and engineering in delivering the technical integrations, configurations, and initial customer on boarding
• Ensures high client satisfaction on all Professional Service engagements
• Ensure regular and timely communication with clients regarding product schedules and deliverable to enable project success
• Continuous analysis and improves of Professional Services solutions, policies, processes and procedures as well as the ongoing performance of team members
• Solve complex technical issues involving multiple technology stacks
• Responsible for customer problem and issues
• Provide documentation and training to Customer, Engineer and Operations stakeholders

Qualification 

• Bachelor degree or higher in Information Technology, Computer Science, Computer Engineering or a related field
• Professional in English communication skill
• 8 years’ experience of providing top level customer focused services and software at consulting companies or SaaS vendors
• Sales or pre-sales experience in enterprise, retail or financial services verticals
• Successfully developed and scaled a global Professional Services organization
• Excellent communication skills for both diagnosing problems and presenting solutions
• Experience with a Virtualization System, Cloud base application and Infrastructure preferably VMware vSphere, Amazon Web Services
• Exceptional troubleshooting and problem solving skills
• Domestic and international travel required
• Flexible, Self-Learning, Self-motivated, Team-player, willing to work in dynamic and fast-paced environment

Preferred

• UProfessional certificates such as AWS certifications, CISSP, CISA
• Deep understanding of enterprise networking systems, enterprise architecture

• Competitive compensation, based on experience
• Healthcare package
• Flexible Hours
• Paid Vacation
• Work in a startup space, a fast-paced high growth environment
• Have a direct impact on our product and growth as a team and company
• Team outings, lunches, and bonding activities
• Work in our gorgeous office in Bangkok, Thailand