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07 August 2019
Job ID: BK-119161
Apple Genius - Technical Customer Service

Job Summary

At the Apple Store, you maintain customers’ trust in Apple as the skilled expert, troubleshooting and repairing products. You use problem-solving and people skills to assure Genius Bar customers of swift resolutions to their technical problems. You also educate your team members about products, while independently keeping your own technical know-how up to date. With your customer service brilliance and empathetic nature, you provide Genius advice and support every day.

Key Qualifications

  • Strong people skills and a knack for problem solving
  • Ability to maintain composure and customer focus while troubleshooting and solving technical issues
  • Ability to adhere to a schedule of customer appointments 

Description

As a Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need. You quickly diagnose product issues on the spot, explaining situations with patience and empathy. After determining whether repairs can be done or a replacement is needed, you offer solutions to quickly get users up and running again. Even if you’re juggling more than one customer, you stay conscious of their time demands as well as your own. You fulfil Apple’s service commitment with style, speed and skill. And you earn the trust of customers and co-workers alike as you offer guidance, knowledge, and even tips and training.

Additional Requirements

You have an aptitude for acquiring skills in technical repairs and an eagerness to learn. You have excellent time management skills and can make decisions quickly. You’ll need to be flexible with your schedule. Your work hours will be based on business needs.


Job Details:

Apple Inc.

We’re a diverse collection of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. The people who work here have reinvented entire industries with the Mac, iPhone, iPad and Apple Watch, as well as with services, including iTunes, the App Store, Apple Music and Apple Pay. And the same innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it.

Every new product we invent, service we create or store we open is the result of people working together to make each other’s ideas stronger. That happens here because every one of us strives toward a common goal — creating the best customer experiences. So bring your passion, courage, and original thinking and get ready to share it. This is where your work can make a difference in people’s lives. Including your own.