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12 March 2020
Job ID: BK-198788
Customer Service Front Office Agent

What we offer:

  • Managing processes and communications with customers (internal and external) through multiple channels.
  • Prioritizing tasks in order to supply superior service to all Key accounts.
  • Resolving crisis situations while not jeopardizing customer relationships.
  • Managing the order process for multiple business groups with various ATP and service rules.
  • Working in a fast paced environment with shifting priorities.
  • Accountable for driving operational excellence and improving customer-centric partnerships through the execution of premier service delivery
  • Use their judgment and knowledge of strategic plans for each customer to respond to requests for orders, technical support and other services.


What we are looking for:

  • Bachelor degree in relevant field
  • At least 4 years’ experience in customer or sales coordinator
  • Experience in Import and Export process
  • Experience with SAP desired
  • High aptitude in Supply Chain, Sales and Marketing strategies
  • Ability to multi-task and perform effectively under pressure
  • Ability to effectively prioritize and escalate customer issues as required
  • Excellent communication and presentation skills to effectively respond to customer’s requests or explain solutions to complaints/issues both of EN and TH.
  • Detailed, organized and results oriented.


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Job Details:
  • Employment Type:
  • Career Level:
    Middle Level
  • Required Qualification:
  • Required Experience:
    4 years
  • Company Industry:
    Chemical / Plastic / Paper / Petrochemical
  • Location:
    Bangkok, Thailand
  • Salary:
    Salary negotiable

Henkel (Thailand) Limited

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