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25 June 2019
Job ID: BK-100799
Case Management Specialist (Automotive)
Requirements: 
  • Being responsible for the Customer Care and Case Management Processes, ensuring that all customer requests and complaints are acknowledged, issued, coordinated or assigned to relevant persons until resolved in a timely manner.
  • Being a center of customer communication on behalf of the company for complex sales and after sales topics for premium car brands by coordinating with the internal call centre, external marketing and social media agencies, dealers and relevant departments within the company.
  • Being responsible for court documents, and offer letters or service confirmation letters.
  • Being responsible for case analysis and case resolution KPIs, and, creating and distributing customer enquiry reports to all relevant parties.
  • Attending training classes and regularly updating the information in both basic technical and non-technical knowledge.
  • Being accountable for customer service projects or initiatives, and also being a main user of the CRM system for maintenance / improvement.
Qualifications:
  • Bachelor Degree in Automotive, Technical Engineer or a related field.
  • Preferably customer service experience from the automotive business.
  • Computer literate and English communication skills (both verbal and written).
  • Strong analytical skills as well as creative thinking, conflict management, and problem solving skills.

Job Details:
  • Employment Type:
    Permanent
  • Career Level:
    Middle Level
  • Company Industry:
    Financial Services
  • Location:
    Pathumwan, Bangkok, Thailand
  • Salary:
    ฿45,000 - ฿70,000/mo (Salary negotiable)

PRTR Recruitment & Outsourcing
https://www.prtr.com/
Since PRTR’s establishment in Thailand in 1990, we have been a part of a roller coaster ride called Thailand's economy. We have witnessed the highs of the property boom, the collapse of the currency, the pain Thailand suffered facing up to the stringent demands of the IMF, the demise of the American mortgage market, Thailand’s ongoing political power struggle and the recent devastating floods. We are now playing our part in Thailand's future, which will see a steady annual growth, improved health and welfare services, a decrease in poverty, an increasing domestic demand from a growing middle class and a business environment that dictates transparency and increased honesty.   We currently have 5 offices in Bangkok and 2 offices in the Eastern Seaboard of Thailand employing a total of 232 staff with a further 41 staff supporting our client partners at their locations in Thailand. Our plan is for PRTR to become Thailand’s most successful recruitment, staff outsourcing and business process outsourcing services group of companies.  

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