Shipping Jobs 67 Jobs

Responsibilities:

• Handle order in daily basis, reply and acknowledge the customer inquiries, order and shipment from incoming call, fax, e-mail, Line enquiries
• Update database, mainly customer contact information and customer requirements
• Track shipment and delivery to ensure on time delivery and fast delivery system
• Co-ordinate with warehouse and arrange the courier in shipment issues
• Manage supporting documents completed as per schedule delivery, as well as Tax invoice and supporting documents
• Manage billing note, as well as collection the payment received from customer
• Manage customer complaints adequately within well-defined procedures
• Maintain good communication, relationship to ensure customer satisfaction
• Pro-active communication with related supporting departments to ensure a smooth delivery process and appropriate checks and controls in order processing, demand planning, maintain stock availability and optimize stock level
• Provide administrative activities related to customer and sales enquiries

Qualifications:

• Age 25-30 years old
• Have 3 years experience in customer service
• Bachelor degree in any related field is welcome
• Service mind, able to work under pressure and meet day-to-day schedule
• Good command of written and verbal communication skills in English and native languages
• Computer literacy, ERP program – SAP, JD Edwards knowledge will be advantage
• Proficiency in MS Office (MS PowerPoint, MS Excel, MS Word and MS Outlook, in particular)