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29 October 2020
Job ID: BK-257127
Customer Service Officer

Responsibilities:

  • Handle order in daily basis, reply and acknowledge the customer inquiries, order and shipment from incoming call, fax, e-mail, Line enquiries
  • Update database, mainly customer contact information and customer requirements
  • Track shipment and delivery to ensure on time delivery and fast delivery system
  • Co-ordinate with warehouse and arrange the courier in shipment issues
  • Manage supporting documents completed as per schedule delivery, as well as Tax invoice and supporting documents
  • Manage billing note, as well as collection the payment received from customer
  • Manage customer complaints adequately within well-defined procedures
  • Maintain good communication, relationship to ensure customer satisfaction
  • Pro-active communication with related supporting departments to ensure a smooth delivery process and appropriate checks and controls in order processing, demand planning, maintain stock availability and optimize stock level
  • Provide administrative activities related to customer and sales enquiries

Qualifications:

  • Age 25-30 years old
  • Have 3 years experience in customer service
  • Bachelor degree in any related field is welcome
  • Service mind, able to work under pressure and meet day-to-day schedule
  • Good command of written and verbal communication skills in English and native languages
  • Computer literacy, ERP program – SAP, JD Edwards knowledge will be advantage
  • Proficiency in MS Office (MS PowerPoint, MS Excel, MS Word and MS Outlook, in particular)
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Job Details:

Benefits:
  • Five-day work week
  • Performance bonus
  • Flexible working hours
  • Medical insurance
  • Dental insurance

IMCD (Thailand) Co.,Ltd.
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