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18 October 2019
Job ID: BK-147518
Junior/ Senior Executive/ Team Leader - Service Delivery & Operations (FIT)

Junior/ Senior Executive: Key Responsibilities

  • All non-hotel services and booking management and re-confirmation
  • Job Sheet and allocation of services to guides, Transport Company and attraction. 
  • Summary of services and reconfirmation sent to vendor 24 hour prior.
  • Ticket and service bookings with vendors. 
  • Emergency number management on weekly rotation
  • Coordination with Network office and Suppliers for bookings / negotiations etc. 
  • Co-ordination with Internal hotel reservations team and provide local support wherever required.
  • Operational email management 
  • System booking management. Follow up with vendor.
  • Negotiating with hotels or vendors for query resolution.
  • On tour Reports and No-Show report update sent to agent. 
  • Ensuring all processes as defined are followed without exception
  • Coordination with networks offices, colleagues via WhatsApp / Line / Skype
  • Communication with all suppliers included hotels, tours, transfers to get confirmation for online and offline bookings
  • Arrange tour programs and make quotations for services which not available in system
  • Reply customer’s enquiries (English correspondences)
  • Assign job to guide and transportation
  • Prepare Job order and advance money for guide
  • Solve a occurred day to day problem
  • Handle emergency call number

 Team Leader: Key Responsibilities

  • Lead and develop team members in delivering for smooth functioning of Daily operations and On ground guest requirements
  • Proactively identify and implement solutions to constantly improve service levels and performance to ensure all suppliers are assigned jobs timely and all guests are given timely services
  • Ensure a high level of cooperation/communication between teams, among the operations functions and with all functions in the organization. (e.g. account management, finance, sales and IT).
  • Lead, coach, mentor and empower direct reports to meet the operational goals Manage, motivate and provide direction to direct reports to achieve agreed targets.
  • Complete monthly individual reviews with direct reports and frontline travel consultants covering their KRA’s and defining resulting action items and/or personal development plans.
  • Ensure all operations emails and escalations are timely reverted
  • Monitor and provide feedback on a daily and weekly basis.


About You: 

  • Minimum Bachelor‘s Degree in business in tourism related field.
  • Good spoken and written English is essential.
  • 1-2 years of experience in the travel industry. Preferably B2B experience. 
  • Able to perform under pressure.
  • Meet deadlines.
  • Out -of the Box thinking.
  • Display initiative and ownership and capability of making sound judgments 
  • Ability to work independently as well as within a team.
  • Demonstrate pro-active and "can do" solution driven approaches. 
  • Computer literate (esp. MS office programs: Word, Excel, and Power Point).
  • Fast Learner, Service-Minded.

 Extra Essential requirement for Team Leader postion

  • Minimum 3-4 years experiences in related business
  • Be a positive role model for all staff and lead by example Rigorous, well organized, self-motivated.
  • Must have excellent organizational and analytical ability for process mapping, significant knowledge and understanding of Call Management Systems

 We Offer: 

  • Salary provided, negotiable
  • 5 days’ work week
  • 10 days annual leave
  • Social Security welfare, health insurance
  • Fun and social working environment


Apply Now

Job Details:

  • Five-day work week
  • Performance bonus
  • Flexible working hours
  • Work from home
  • Medical insurance

Travel Bullz Co., Ltd.
Due to phenomenal growth we are now looking to hire talent into a variety of positions to be based in our Bangkok office. Travelbullz is a leading Destination Management Company (DMC) which specialises in all ground related travel services in Thailand, Hong Kong and Macau. We pride ourselves in offering a quality service to the travel trade, supporting independent travellers through to handing large groups in both the leisure and corporate sectors. The company is supportedby the latest reservation technologies but it is the focus on the human aspects of travel that make us stand out from the crowd, giving tour operators, travel agents and airlines the peace of mind that their valued customers will be taken care of when arriving in the destination.

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