Jobs in Nonthaburi 318 Jobs

Work at :  Nichada Thani, Samakee Rd., Nonthaburi

Responsibilities

• Act as the single point of service ownership for the day to day running of the Thailand vHealth proposition.
• Maintain availability to serve our Aetna Thailand members by ensuring that all member and clinician facing systems, mobile applications, websites, telephony and supporting infrastructure are available and performing in accordance with the defined SLAs.
• Manage incidents in a timely manner, to ensure absolute focus on returning to operational service as soon as practical.
• Manage incidents effectively and minimize downtime through management of internal, external providers and vendors according to the defined support and incident management processes.
• Conduct RCA as needed for all incidents encountered and manage vendors and other stakeholders to implement actions and improvements within the time frames agreed.
• Plan for and successfully execute maintenance, security, performance and other agreed updates to the solution within the defined operational windows and return service to members and clinicians.
• Create and distribute operational reporting to key stakeholders within the Aetna Thailand business and as needed across the wider AI management teams.
• Analyze operational and service usage data to identify ongoing service improvement opportunities, such that operational efficiency targets can be met and exceeded.
• Work with the vHealth technical and product management teams to continuously improve the availability, performance and functionality in line with agreed plans and roadmaps.

Experience/Background

• Technically capable with demonstrable experience managing consumer facing service at scale
• Experience working with and managing the operational aspects of web, mobile and cloud hosted applications and infrastructure as less 6 years
• Track record of successfully managing internal and external suppliers, teams and stakeholders in a consumer/healthcare/communications/IT business.
• Demonstrable experience managing significant service incidents and successfully recovering service.
• Demonstrable experience of maintaining a scale, consumer facing service to defined SLA’s
• Experience in delivering and stabilizing new products and services to market from an operational perspective
• Project management skills to effectively manage time and prioritization of key tasks.
• Exceptional local language and English skills to effectively communicate across Thailand team(s), international support partners and internal/external vendors as needed.
• Good in English skills

Aetna Health Insurance (Thailand) Public Company Limited

Work at  Nichada Thani, Samakee Rd., Nonthaburi