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14 July 2020
Job ID: BK-230498
IT Support Associate

About the position:

Pomelo is leading online fashion company in Emerging Asia.  Backed by fashion and technology investors from across the world, Pomelo brings its unique fast fashion style to Emerging Asia through a technology-driven, vertically integrated design, and production model.  Our growth strategy is to merge our online focus of mobile and social with the latest trends and data.


Job Description

We are looking for an IT Support (Senior) Associate to join a fast-growing team. You will work with the IT Support Manager and product development team to ship beautiful backend structures that will allow the company to build products that delight millions of users throughout Asia and beyond. Continue improving the initial build of the group including the related tools used such as ticketing system, knowledge management tools. Implement retail POS system in our flagship stores.

We are committed to leveraging technology as a competitive advantage, from customer facing front-end features to backend tools for our team. 

At Pomelo, each team member is expected to work autonomously, often setting their own objects and key results. 



  • OS (Windows Platform) maintenance. e.g. update antivirus and security patches, install secure networks
  • Technical support for retail Shops (POS or POP experience)
  • Installing new hardware (servers, printers, computer workstations, etc.)
  • General IS (Information System) troubleshooting. For example, printer problem
  • Supervising / acquire hardware inventory (laptops, screens, servers, switch)
  • Overseeing security of all systems, especially the internet, and installing antivirus protection
  • VPN experience
  • IT element in store installation, maintenance and troubleshooting the problem such as EAS system, Video wall solution, people counting etc.
  • Training new retail staff on POS systems
  • Planning future improvements, suggesting IT solutions to business problems



  • Bachelor’s Degree in Computer Science, Computer Engineer, or IT-related field.
  • 1-3 years of relevant experience in IT-support, Helpdesk
  • Ability to communicate in English at a high level
  • Retail POS or POP system is a strong advantage
  • Able to work in flexible time or during weekend
  • Strong communication skill with problem solving skill
  • Multi-tasking, strong sense of responsibility, proactiveness and eagerness to learn

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Job Details:
  • Employment Type:
    Full Time, Permanent
  • Career Level:
    Entry Level
  • Required Qualification:
  • Required Experience:
    1 years
  • Company Industry:
    Clothing / Garment / Textile
  • Location:
    Klongtoey, Bangkok, Thailand
  • Salary:
    Salary negotiable

  • Five-day work week
  • Performance bonus
  • Medical insurance
  • Dental insurance
  • Life insurance

Pomelo Fashion Co., Ltd.
Pomelo Fashion Co., Ltd. WHO WE ARE: Pomelo is a fast growing, venture capital funded ecommerce company based in Bangkok creating the top online shopping destination for clothing and apparel in Southeast Asia. The founding team was previously Co-Founders and Managing Directors at Lazada, building the business from the ground up to become the largest ecommerce platform in Thailand. Our team at Pomelo consists of passionate experts in online marketing, ecommerce business models, and fashion. At our core, we have a relentless focus on quality, whether it be the products we sell, the content on our website, or our customer service experience. It is our belief that building a quality product and company starts with the individuals at the company having this common vision in mind. Each individual is given the opportunity to make a big impact and have their ideas be transformed into reality. Our investor base is comprised of top venture capital firms and well known angel investors from the United States, Singapore and Korea. We’re growing quickly and are looking for talented and hardworking people to join us on our mission to become the premier online shopping experience. If you are interested in eCommerce, working at an exciting start-up, and being in a fun and fast moving environment, this is the job for you! Recent Press: http :// e 27. co / pomelo - raises - us 1-6 m - in - pre - series - a - funding - led - by - jungle - ventures -20140929/ http :// www . techinasia . com / pomelo -16 m - early - stage - funding - spread - korean - fashion - southeast - asia / WHO WE ARE LOOKING FOR: At Pomelo, no matter what the role is, everyone is someone who: Is open to new ideas and always strives to learn and improve themselves Exceptional attention to detail and can manage multiple work streams autonomously Is self driven, desires a high impact role and high level of responsibility Is interested in ecommerce, technology and startups LOCATION: Prakanong, Klong Toey, Bangkok
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