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10 July 2020
Job ID: PEC-384
Service Delivery Support Engineer (Base in Petchaburi, Ratchburi)

RESPONSIBILITIES:

  • Provides excellence services to make client extreme satisfy
  • Making client services back to normal operation as soon as possible by ANALYZE, TROUBLESHOOT, and DEBUG client incidents or service requests at site.
  • Takes ownership of dispatched client’s calls; troubleshoot, follow up, report client until problem is fixed
  • Managing client queries on technical problems, service and support on hardware or software systems.
  • Managing vendors or suppliers on technical problems on hardware or software escalations.
  • Ensures that incident descriptions, steps taken to analyze, and solved incidents are documented.
  • Guide clients as they implement corrections and patches.
  • Provides information to clients about possible delays in solving incidents within feedback time committed to clients.
  • Managing the client expectation on deliverable.
  • Managing the incident ticketing system and internal escalation.

 

REQUIREMENTS:

  • Annual Contract
  • Degree in Computer Engineering, Computer Science, Information Technology, or equivalent
  • 1 -3 years experienced IT support and Field Engineer or related field
  • Have own car, Able to drive to upcountry
  • Local staff who resident in Petchaburi, Ratchburi or Nearby province will be an advantage
  • Excellent in TCP/IP knowledge
  • Excellent knowledge of Cisco products (Switching, Routing, Security, WLAN,), F5 Load balancer, Proxy, Checkpoint, NetScreen, Palo Alto.
  • Knowledge hunger
  • Able to work with the complete system environment, multiple technology integration, multi-vendors
  • Good command in writing and speaking English
  • Good interpersonal skill and service mind
  • Excellent working with clients and cooperating with colleagues
  • Possess good problem solving and communication skills
  • High commitment, Hardworking, devoted, adaptable, cooperative, and Well organized
  • Able to work under the client stress environment.
  • Positive and creative to continue development the personal skill.
  • To be a Punctual and Effective manner.
  • Cisco system CCNA certified as the advantage/preferred, or multiple vendor certification will be advantage
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Job Details:

Benefits:
  • Five-day work week
  • Overtime pay
  • Performance bonus
  • Flexible working hours
  • Transportation allowance
  • Housing allowance
  • Travel allowance
  • Education allowance
  • Medical insurance
  • Dental insurance
  • Life insurance

NTT (Thailand) Limited
About NTT Ltd. NTT Ltd. is a leading global technology services company. We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital, and secure. As a global ICT provider, we employ more than 40,000 people in a diverse and dynamic workplace that spans 57 countries, trading in 73 countries and delivering services in over 200 countries. Together we enable the connected future. Visit us at our new website hello.global.ntt About NTT Thailand Limited. We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.  Now we’re seeking an experienced high energy, motivated and professional to join us.

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