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01 June 2020
Job ID: BK-218401
Assistant Manager (Customer Service Booking) - MRT Queen Sirikit
Responsibilities:
  • Clearly identifying the priorities and deadlines for each section and ensuring they are achieved, noting the constraints that operational requirements and procedures may present and the importance of customer service to the long-term relationship with customers.
  • Acting as a focal point for customer service issues and working closely with the Regional Customer Service team.
  • Ensuring that staff are properly motivated, trained, and conversant with systems.
  • Driving the Booking team to meet their objectives and KPIs, including completing their job tasks within the standard time frame.
  • Maintaining high standards of professional and technical knowledge through training, teamwork, and an awareness of all appropriate legislation and regulations governing the movement of cargo and the required documentation.
  • Managing and improving working processes, and enhancing CSV service levels in relation to meeting customer’s changing needs.
Requirements:
  • Male or female, aged 30-35 years old, Thai national only.
  • Bachelor’s Degree or higher in Logistics or a related field.
  • At least 3 years of experience in customer service (booking) related to the logistics, freight forwarding and shipping industry is a must.
  • At least 2 years of experience in managing people is preferred.
  • Must possess excellent organizational and planning skills.
  • Strong in people management and works well under pressure.
  • A good personality, motivated, and energetic.
  • Ability to work as part of a team.
  • Fluent in English - written and spoken.
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Job Details:

PRTR Recruitment & Outsourcing
https://www.prtr.com/
Since PRTR’s establishment in Thailand in 1990, we have been a part of a roller coaster ride called Thailand's economy. We have witnessed the highs of the property boom, the collapse of the currency, the pain Thailand suffered facing up to the stringent demands of the IMF, the demise of the American mortgage market, Thailand’s ongoing political power struggle and the recent devastating floods. We are now playing our part in Thailand's future, which will see a steady annual growth, improved health and welfare services, a decrease in poverty, an increasing domestic demand from a growing middle class and a business environment that dictates transparency and increased honesty.   We currently have 5 offices in Bangkok and 2 offices in the Eastern Seaboard of Thailand employing a total of 232 staff with a further 41 staff supporting our client partners at their locations in Thailand. Our plan is for PRTR to become Thailand’s most successful recruitment, staff outsourcing and business process outsourcing services group of companies.  

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