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26 June 2020
Job ID: BK-225679
Head / Deputy Head - After Sales (Automotive)

Ready for a New Challenge with ASEAN's First Automotive Manufacturer?

This position is a senior role in the company and is the de facto leader in the After Sales Division. The candidate is tasked with formulating the overall After Sales strategy, business plan, policies, standards and implementation plans for our brand. The candidate is expected to have significant experience of at least 10 years in the automotive industry in an after sales capacity in a National Sales Company (NSC). Leadership and motivational skills are necessary to build a team and shape the right culture within his/her division.

Job Responsibilities:

  • Plan, develop, and execute after sales and parts strategy to drive growth.
  • Oversee Dealer Standards and assessment of all dealers and service outlets.
  • Plan, forecast and execute Service Policy that grows the parts business, promotes Customer Satisfaction and generates profits for Dealers.
  • Administer and manage all aspects of customer and dealer complaints. Deal with any customer complaints pertaining to product reliability, assist dealers and customers alike to find resolutions to these complaints.
  • Develop Body & Paint business.
  • Enhance customer satisfaction by providing effective training to retail network and resolving technical problems.
  • Build, lead, motivate and develop a highly successful team that supports the Dealer network.
  • Develop and administer Warranty Policy and management of claims.
  • Develop and manage Parts and Inventory management system.

Job Requirements:

  • Bachelor or Master degree in any relevant fields.
  • Minimum 10 years of Automotive experience as an Service Area / Zone Manager or similar capacity.
  • Excellent connections with Bangkok and Upcountry dealers.
  • Experience working in a multi-cultural environment.
  • Excellent people and communication skills required.
  • Good computer skills in Excel and Power Point. Able to adhere to reporting deadlines, project management and strong presentation skills.
  • Languages Spoken and Written: Thai and English.
  • Traveling is expected within Bangkok and Upcountry.

If you are passionate, hardworking, result-oriented and hungry for success, we are keen to talk to you. 

Apply Now

Job Details:

  • Five-day work week
  • Performance bonus
  • Flexible working hours
  • Work from home
  • Travel allowance
  • Medical insurance
  • Dental insurance
  • Life insurance

Proton Motors (Thailand) Co., Ltd.
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