Purpose of Role:
To collect on Accounts receivables on open invoices for allocated Accounts and troubleshoot Payment obstacle, while adhering to quality standards and interfacing with customers as required.
Scope of Role:
Collections for allocated regions.
No direct reports
Key Responsibility Areas:
Ownership of closure of open invoices
Contribution to projects
Contribution to process improvements
Technical mentoring & training
1. Transaction Processing
Conducts research on past customer data, using information already present in the system or by contacting internal & external stakeholders.
Collects information on invoice details for the allocated customer(s)
Takes action to resolve issues resulting from errors caused internally or due to customer dissatisfaction, that affect payment.
Takes necessary action in cases of payment failure beyond stipulated time period.
2. Customer Interaction
Interacts with the customer, based on information collected, to ensure payment
3. Exception Handling
Handles exceptions relating to process within one’s scope
Escalates to Team Lead as required if necessary
4. Transaction Audit
Conducts peer audit
5. Contribution to projects
Participates in projects including quality projects, data migration projects on account of acquisitions and organisational initiatives as required
6. Report Generation
Generates necessary regular and ad-hoc reports
7. Escalations resolution
Takes responsibility for resolution in case of escalations
Tests data on test environments when required, and submits status to IT Apps team / Team Lead
Updates documentation as required in coordination with the Training & Documentation team
10. Contribution to process improvements
Comes up with YOUreka ideas & helps in implementing process improvement projects
11. Technical mentoring & training
Trains new joinees and technically mentors the team
Entry Qualification – Graduate
Experience –1.5 year as an Analyst
3. Turnaround time
5. Customer Account Management
7. Process improvement ideas presented
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