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30 July 2019
Job ID: BK-116076
Senior Analyst – Collections/AR/Billing/Invoicing/นักวิเคราะห์อาวุโส - ชุดสะสม

Purpose of Role:
To collect on Accounts receivables on open invoices for allocated Accounts and troubleshoot Payment obstacle, while adhering to quality standards and interfacing with customers as required. 

Scope of Role:
Collections for allocated regions.
No direct reports

Key Responsibility Areas:
Ownership of closure of open invoices
Customer Interaction
Exception Handling
Transaction Audit
Contribution to projects
Report Generation
Escalations resolution
Testing
Documentation
Contribution to process improvements
Technical mentoring & training

Key Tasks:
1. Transaction Processing
Conducts research on past customer data, using information already present in the system or by contacting internal & external stakeholders.
Collects information on invoice details for the allocated customer(s)
Takes action to resolve issues resulting from errors caused internally or due to customer dissatisfaction, that affect payment.
Takes necessary action in cases of payment failure beyond stipulated time period.
2. Customer Interaction
Interacts with the customer, based on information collected, to ensure payment
3. Exception Handling
Handles exceptions relating to process within one’s scope
Escalates to Team Lead as required if necessary
4. Transaction Audit
Conducts peer audit
5. Contribution to projects
Participates in projects including quality projects, data migration projects on account of acquisitions and organisational initiatives as required
6. Report Generation
Generates necessary regular and ad-hoc reports
7. Escalations resolution
Takes responsibility for resolution in case of escalations
8. Testing
Tests data on test environments when required, and submits status to IT Apps team / Team Lead
9. Documentation
Updates documentation as required in coordination with the Training & Documentation team
10. Contribution to process improvements
Comes up with YOUreka ideas & helps in implementing process improvement projects
11. Technical mentoring & training
Trains new joinees and technically mentors the team

Role Specifications:

Entry Qualification – Graduate
Experience –1.5 year as an Analyst

Performance Measures:
1. Productivity
2. Quality 
3. Turnaround time
4. Portfolio
5. Customer Account Management
6. Accuracy
7. Process improvement ideas presented


Job Details:

Benefits:
  • Five-day work week
  • Performance bonus
  • Work from home
  • Free shuttle bus
  • Housing allowance
  • Travel allowance
  • Education allowance
  • Medical insurance
  • Dental insurance
  • Life insurance

Oracle Corporation (Thailand) Co., Ltd.
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