Skillpower Services (Thailand) Co., Ltd. Jobs 109 Jobs

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03 August 2020
Job ID: BK-235669
Account Operations Manager – Reseller (Preferred advanced university degree)


The Reseller AOM manages the operational business relationship of accounts, often with global/regional reach, providing operational perspectives.

Represents the reseller needs and provides business requirements to projects of high complexity and conducts post-project evaluations.

Consults and advises on operational matters of high complexity to internal stakeholders up to the Director level.



· E2E Contact for T2 partners

· Contributes to relationship building with the reseller

· Understand reseller organisation, key practices & business model

· Ensure success of Partner Programs

· Operations Consulting & Monitoring of reseller operations and compliance

· Supports E2E reseller escalations and drives internal teams towards resolutions

· Organizes/participates in business QBRs and virtual/F2F operational trainings for resellers

· Provide support on tools and processes

· Identifies opportunities for improving reseller satisfaction



· Sales Ops. Sub-region/Country Representation

· Interface with Business Units for all Sales Ops. channel topics (including channel programs)

· Align with Business Units on key priorities and drive implementation

· Internal Stakeholder Relationship Management

· Escalation Management (Process escalations, Senior Mgmt. escalations)

· PBM operational 1st point of contact/support 



· Understands the sales strategy, consults with sales to maximize business opportunity

· Coordinates/supports activities related to contract, deal, product, price and reseller setups in systems

· Monitors account metrics and drives corrective actions

· Oversee the reseller set-up process (onboarding, tools&access, contracts etc.)

· Involved in the operational maintenance support for resellers (Partner First portal, Partner Compensation, Champs Reporting, Operational Reviews)

· Follow-up on L&R process and Supplies T2 program

· Organizes/participates in business QBRs and virtual/F2F operational trainings for resellers

· Partner process transformation, collaboration, engagement and deployment (IQ, MPC, BMI, Deal Registration, PCLM, Partner Compensation, GRS)


Candidate Profile

  • Education and Experience Required University degree level education (e.g. business administration, economics, etc.). Preferred advanced university degree.
  • Typically more than 2 years (Specialist job level)* of related experience, preferably in supply chain, customer service or financial management.
  • Typically 1-2 years (Specialist job level)** of experience supporting global/regional accounts or large, complex domestic accounts. *4-6 years (Expert job level)
  • Proven ability to collaborate and network with other groups and functions to reach business objectives

  • In-depth understanding of core businesses and the revenue cycle

  • Strong ability to establish and maintain strong relationships with resellers up to the Director level

  • Strong project management, analytical and problem-solving skills

  • Experienced in understanding and applying organizational skills to manage daily operational issues with an high level of complexity

  • Project and/or Program Management skills preferably within an international environment

  • Mastery in English and Thai language as well as other languages as required

  • Expert knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint

  • Ability to travel if needed


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Job Details:

  • Five-day work week
  • Transportation allowance
  • Travel allowance
  • Medical insurance

Skillpower Services (Thailand) Co., Ltd.
Manpower Inc. is a world leader in the employment services industry, offering customers a continuum of services to meet their needs throughout the employment and business cycle. The company specializes in permanent, temporary and contract recruitment; employee assessment; training; career transition and organizational consulting services. Manpower''s worldwide network of 4,500 offices in 80 countries and territories enables the company to meet the needs of its 400,000 customers per year, including small and medium size enterprises in all industry sectors, as well as the world''s largest multinational corporations. The focus of Manpower''s work is on raising productivity through improved quality, efficiency and cost-reduction, enabling customers to concentrate on their core business activities. In addition to the Manpower brand, the company operates under the brand names of Right Management Consultants, Jefferson Wells, Elan, Brook Street and Empower. Manpower Thailand is the nation’s leading recruitment company established in 1998 to offer human resources management services to businesses in search of staff and people in search of job. The company currently has 10 offices in Thailand cover in Bangkok, Chonburi, Lamphun and Songkla to cover the needs of corporate clients and job seekers.

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