Siam Commercial Bank Public Co., Ltd. (SCB) Jobs 17 Jobs

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06 August 2020
Job ID: BK-236593
Customer Experience Design Manager (JR-0044002)

Job Summary

Customer Experience Design Manager is responsible for design the impactful strategies as well as execute according to plan in order to enhance customer experience in every touch points

 

Job Descriptions:

  • Develop Customer Experience strategy and customer journey from generated customer insights
  • Identify opportunities to repair, enhance and innovate experiences to delivering upon SCB brand vision and core value
  • Facilitate discovery and design sessions using approaches like journey mapping, VOC and business metrics analysis with internal stakeholders to define simple, effective initiatives to improve customer experiences
  • Design customer experience with product teams on key products and new project initiatives, together with analyze and suggest the impact drivers that contribute to customer acquisition and higher customers’ usage
  • Continuously seek out and share the latest customer experience best practices
  • Establish practices and Customer Experience tools to manage and ensure business units and touch points to deliver upon customer experience standards

Qualifications:                                                                          

  • Bachelor’s degree or higher in Business Administration, Marketing, Economics, Finance, or related fields
  • Minimum 5years of relevant work experience in a related field e.g., customer experience strategy, consumer insights, business & brand strategy, customer service design, or project management
  • Excellent communication and demonstrate persuasive communicating skill  

                  

                                             For more information Tel. 0-2795-3436

 

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Job Details:

Siam Commercial Bank Public Co., Ltd. (SCB)
https://www.scb.co.th/

"Let's start a brighter career future together" Siam Commercial Bank (SCB) provides universal financial solutions to all customer segments with the best in benefits and full social responsibility. We are looking for responsible, enthusiastic, high caliber people with potential to join our team.

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