Jobs in Rajthevee 244 Jobs

Job Purpose/Role

 The Help Desk specialist is responsible for:

• Being the first point of contact to users for queries related to IT
• Maintaining the daily performance of IT Services (computers, email, network etc)
• Providing technical assistance to users for incidents / problems

Key activities covers not limited to:

• Lead the resolution of incidents / queries assigned
• Respond to users queries in person or over the phone
• Coordinate with internal / external partners to resolve incidents / problems /queries
• Follow-up with users for incidents / problem / queries until resolution
• Supporting local IT projects when required (eg office relocation, laptop refresh etc)
• Identifying possible improvements for the delivery of IT Services to local users
• Performing some maintenance tasks such as:
• Managing user information and permission in MS Active Directory
• Managing local servers / VM
• Maintaining IT software/hardware inventory
• Configuration of the telephony system and device

 His/hers scope of work and expertize covers among others:

• Computer systems, software, and hardware (eg laptops, computer peripherals, etc)
• Technical problems with Local Area Networks (LAN), Wide Area Networks (WAN)
• Telephony systems etc

 Requirements

• Bachelor’s degree in Computer Science or related field
• Minimum 3 years’ experience in an IT Support role
• Good general knowledge of IT systems
• Knowledge in telephony technology is a plus
• Experience with Network Repairs and Analysis is a plus
• Strong computer skills and the ability to troubleshoot and diagnose problems
• Ability to communicate both in Thai and English effectively to help customers fix their issues and feel satisfied with the experience
• Team player and able to work autonomously
• Open and eager to learn new things
• Strong accountability and customer oriented mindset