Mind Edge Innovation Co., Ltd. Jobs 22 Jobs

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11 October 2019
Job ID: BK-145286
IT Service Senior Manager Base in Silom (100-150K)

Salary =  THB 100,000 - 150,000 per month

Job Responsibilities:

  • Accountable for managing service delivery for one or more client accounts.
  • Manages multiple client facing infrastructure deployments projects. 
  • Serve as primary contact for external customers.
  • Provide a focus for SLA management and customer satisfaction across the customer base. Ensure systems and structure for SLAs and client satisfaction are in place and effectively used.
  • Provide technical expertise, problem analysis, and process evaluation, while maintaining focus on operational empathy.
  • Continuous and demonstrable improvement of productivity resulting in increased cost effectiveness and value.
  • Ensure and monitor processes are in place to pro-actively protect consistent service quality through management of change control and acceptance into service delivery.
  • Ensures resources, capabilities and capacity to meet both existing and new business demands.
  • Provide expert problem management support to difficult, high profile customer issues and ensure a corrective action plan is followed.
  • Oversee the integration of all service delivery and constantly improve the quality and inter-working of delivery service for clients.
  • Ensures tools and technological platforms are in place to support customer environment.
  • Maximize opportunities for account growth.


  • Male of Female age Between 25-35 years old
  • Bachelor’s degree or equivalent work experience is required.
  • Strong client focus with ability to interface at all levels typically at senior manager/director level.
  • Experience in banking or financial institute is preferable. 
  • Demonstrates a breadth and depth of operational service delivery management expertise, preferably in an international environment.
  • Demonstrable experience of having designed and implemented significant productivity as well as customer satisfaction improvements.
  • Significant experience of leading and managing teams (matrix management) within an operational service delivery or managed services environment.
  • Understanding of various businesses and market sectors using that knowledge to meet, evolve and increase customer requirements.
  • Strong communication skills both English Language.
  • Familiarization with server and networking hardware platforms such as HP, Cisco, Citrix in a datacenter environment.
  • Broad working knowledge of technology applications and their impact on the business.
  • Project Management.
  • Skills:Following skills/experience is highly desirable
  • Experience with virtual and cloud computing technologies using technology like Amazon Web Services, Microsoft Azure, Open source, KVM, Open stack and more.
  • Working in a 24x7x365 Service industry.
  • Working background and knowledge in Windows, Linux Operating Systems; Database, Web Technologies, Applications; and Networking TCP/IP fundamentals are highly desirable.
  • Training/certification in such Project Management Methodologies as ITIL, ISO 27001


  • Yearly Bonus (Around 1.5 - 2 months)
  • Provident Fund
  • Health Insurance
  • Life Insurance
  • Personal Accident Insurance
  • Mobile Allowance: THB 1,000/month
  • Transportation Allowance: Actual reimbursement
  • Annual Leave: 8-11 daus
  • Annual Health Checkup
  • Company's Trip
  • Car Parking


Interested applicants are invited to quick apply or in person or send application with full resume indicating qualifications and experience, transcript, expected salary and recent photo by clicking on "Apply Now"


Mind Edge Innovation Co., Ltd.  

1 Soi Ramkhamhaeng 60/4,
Ramkhamhaeng Rd., Huamark, 
Bangkapi, Bangkok 10240

 Contact Number : 080 575 8555 (Khun Rapeepan)

Only shortlist candidates will be notified.

Apply Now

Job Details:

  • Five-day work week
  • Performance bonus
  • Gratuity
  • Transportation allowance
  • Travel allowance
  • Medical insurance
  • Life insurance

Mind Edge Innovation Co., Ltd.
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