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18 October 2019
Job ID: BK-147841
Manager - Digital Application Development

Position Purpose:

The position is to control and manage the quality of delivered website or application by vendors, maintain them and design and develop enhancements as per business needs. Mainly, this position will be focusing on quality assurance while helping on adhoc enhancements needed by business.



Quality Assurance

- Control and manage end-to-end quality assurance from creating test cases document to performing testing at multiple stages such as SIT, UAT and PROD for websites and mobile apps.

- Check and verify vendor’s quality assurance process and documentation as well as testing and confirming the deliverables against requirement by using technical knowledge.

- Check and verify whether FWD’s compliance and security rules/policies are applied accordingly on websites and mobile apps (e.g. customer consent collecting on lead forms)

- Contribute to lead and coordinate to provide effort of User Acceptance Testing (UAT) of websites and mobile apps with internal teams (IT, Operations, etc.)

Platform performance optimization

- Provide analysis view to define suitable measurement metrics to respective website or application

- Ensure the platform performance is optimal up to expectation by using measurement metric to measure and report the performance as well as collaborate with vendor to fix issues

Incident Monitoring and Reporting

- Monitor the availability of websites and applications under Digital Commerce

- Monitor and report the issues of websites and applications to internal teams and vendors

- Coordinate with internal teams and vendors for incident resolution and reporting

- Represent Digital Commerce in Incident Sync meeting with IT



- Bachelor degree or above in IT or Software or Web Development

- At least 3 years of experience in web technology, development and respective quality assurance and testing

- Proficiency in web testing tools and techniques for both manual and automated testing is a must

- Proficiency in HTML/HTML 5, CSS/CSS 3, JavaScript, Ajax, jQuery is a must

- Proficiency in .Net, Java or Node is a big plus

- Experience in Sitecore technology and development is a huge plus

- Good knowledge in digital technologies and trends

- Good interpersonal communication skills

- Good technical documentation skills

Apply Now

Job Details:

  • Performance bonus
  • Medical insurance
  • Dental insurance
  • Life insurance

FWD Life Public Company Limited
Established in 2012, FWD Thailand aims to provide customer-led insurance coverage whether it be savings, personal accident, retirement plans, or investment-linked insurance. Along with TMB, our bank partner, we deliver fresh customer experiences and provide quality services to more than 700,000 customers nationwide. FWD is a fresh insurance company for aspirational people who are looking forward to their lives ahead. We believe that life is all about living your passion and pursuing happiness; it’s our commitment to empower people to live their lives to the fullest everyday. We strive to deliver a whole new insurance experience that will make our customers feel secure and to have the confidence to pursue their passions with true peace-of-mind. When you become our customer, you’ll notice the difference in the way we talk, the tone of our conversation, our easy-to-understand products, and true convenience in dealing with FWD. At FWD, we encourage our staff and customers to live their passions and get more out of life every day. Dare to be different, perform with passion, do the right thing, succeed together, and care for people are the core values we adhere to while fulfilling our promise. H appiness, success, and fun are lifestyle aspirations that we live by. This is reflected in our dynamic and passionate working that leads to a fun working environment and ultimately success. We work hard but we play harder. We like to celebrate a job well done and also provide our staff members

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