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30 July 2020
Job ID: BK-234835
Operations Support Manager

BASIC FUNCTION:

The position plays a key role in the administration and the internal and external communications of the business unit. Operations Support Manager will work with other Centara Senior Executives and team members in all aspects of the development and operations of the business. A demonstrable knowledge of hospitality operations, finance, market analysis, project administration, and communications is a requirement for the position.

DUTIES AND RESPONSIBILITIES:

  • To support the management in the receiving and analyzing of certain data contained in the monthly hotel reports (MIR’s).
  • Assists in checking that “best practices” or in other words policy and SOP’s are complied with.
  • To play a coordinating role in the annual business plan preparation process as instructed.
  • Supporting Vice President-Operations in preparing pre-opening budgets, related pre-opening plans i.e. pre-opening OSE plan, pre-opening manpower and any other relevant documentation for the new hotels.
  • Supporting pre-opening hotels in terms of pre-opening preparation such as printing collaterals and project work (operational areas) in accordance with brand standards.
  • Assists with hotel project and development work, coordination with consultants and designers.
  • To support the management in the ongoing communication with our business partners, such as hotel owners whom we service, maintain dialogue with them and submitting reports.
  • Analyses data, prepares spreadsheets and compiles reports on a variety of subjects which senior management assign to her for evaluation.
  • Prepares various presentations for different meetings such as GM meeting, Board meeting, etc.
  • Monthly monitoring and tracking of KPI’s of owned and managed hotels
  • Working with relevant hotels to maintain quality assurance of Corporate Standards.
  • Following up with GM’s of owned and managed hotels in regards to updated information and progress of the opening hotels.
  • Performs other tasks which are delegated to her from time to time.
  • Provide assistance and support to Operations Team.
  • CRITERIA:
  •  Minimum 3 years experience in an Operation support
  •  Preferably with experience in the Epitome PMS system or any hotel software as Fidelio or Opera.
  • Good oral and written communication skills.
  • Team-oriented with good coordination skills
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    Job Details:
    • Employment Type:
      Full Time, Permanent
    • Company Industry:
      Wholesale / Retail
    • Location:
      Pathumwan, Bangkok, Thailand
    • Salary:
      Salary negotiable

    Central Group (Centara Hotels & Resorts)
    http://www.centralgroup.com
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