15 March 2019
Job ID: BK-48003
Global Customer Support Consultant/ที่ปรึกษาด้านการสนับสนุนลูกค้าทั่วโลก

At Tutuka, we think everyone should have access to user-friendly payment services. We make connecting easy, by making simple, safe payments happen for people around the globe. We enable payments via virtual and physical cards for partners like banks, telcos, retailers, developers and fintechs across the world.

We already have a team of amazing client support agents at Tutuka who work either remotely or out of our Johannesburg or Dubai offices, and now we need you!

Job Description

We are looking for a Support Agent based in Bangkok, Thailand to join our dynamic customer support team!

We are looking for someone who is enthusiastic, disciplined and dedicatedand keen to work in the world of technology and payments.

The role will entail:

  • Proactively supporting internal and external customers
  • Providing good customer service by interacting with clients on the phone, via email and chat
  • Learning how to work with multiple systems, do technical troubleshooting and resolve technical queries
  • Following Tutuka and client processes, while problem-solving queries
  • Work in the Bangkok office during working hours & work from home during the evening, weekend or public holidays.
Qualifications

You will:

  • Have 2-4 years experience
  • Be tech-savy and process driven
  • Have a good command (fluent) of Thai and English (other languages would be a bonus)
  • Have call centre/customer service experience (must be passionate about providing good customer service)
  • Be a self-starter who is motivated and eager to learn and grow
  • Enjoy working in a small to medium sized team
  • Have a good telephone manner and the ability to multi-task, handle calls, emails and face-to-face customer service
  • Take ownership and be accountable and proactive (this is not a position for someone who needs to be micro-managed)
  • Have a passport and be able/comfortable to travel (to South Africa) if required
Additional Information

Lots of space to challenge yourself:

  • Learning about how the payments industry works
  • Working with global clients and partners
  • Working with dynamic software that is flexible and can be adapted to the need of any client
  • Helping to grow our technology by understanding your customer’s needs, and conveying that into tangible applications

What's in it for you:

  • Working at the cutting edge of payment innovation
  • International exposure and experience

If you can see yourself in this role and feel you can add to the ongoing success of Tutuka, then please get in touch and apply.

Tutuka looks to build strong, diverse teams built from different backgrounds, experiences and identities.


Job Details:

Tutuka
Tutuka is a global payments enabler. We think everyone should have access to user-friendly payment services – and so our goal is to make connecting easy, by making simple, safe payments happen for people around the globe. We plug telcos, fintechs, banks and any closed loop wallet into the Mastercard and Visa network, instantly enabling card association functionality – without requiring any card issuing experience or security investment. Making payments easy for our clients means we’re always pushing the boundaries developing unique simple solutions to complicated processing problems. Tutuka offers cutting edge products in the NFC, virtual card, MDES and MasterPass environments. We're MasterCard and Visa's premier processor for mobile companion cards across Africa, the Middle East, Asia and Latin America – and also the world’s first and only prepaid processor of mobile companion cards for telcos and mobile wallets. In South Africa, we’re the leading prepaid provider, powering gift cards at the majority of shopping malls and retailers, as well as insurance cards, payroll cards, and the largest loyalty card program in the country. We concentrate mainly on emerging markets because we’re passionate about creating better opportunities for people outside of the mainstream financial ecosystem. As we grow transactions for our partners, we also drastically change people’s wellbeing.

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