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20 May 2020
Job ID: BK-215279
Data Centre Operations Engineer (On-Shift)
  • To provide efficient, effective technical support to both internal and external customers, Telco’s vendor, suppliers, contractors with the objective of coordinating, managing, solving their problems in a minimal time frame and providing post-sales technical support to all AIMS customers.
  • Technical competency as Level-1 on Structured Cabling System & DC Infrastructure (non-power relation).
  • To provide customer service in order to establish and maintain a strong relationship with customers.
  • To ensure all related operations activities are performed in compliance with company standards, processes, regulations and procedures.
  • Coordinate and act as a single point of contact within the engineering team, customers, Providers, Vendors & Contractors by support, maintenance, troubleshooting to customers covering AIMS’ Products & Services of operations matters for all DC sites of AIMS.
  The Work Life:
  • Technical competent to detect & identify the defects and deficiencies which inclusive of Isolation, troubleshooting, restoration and rectification of DC Infrastructure services.
  • Responsible to carry out and manage day-to-day support & operational matters and function of Data Centre Operations (DCO) Engineer.
  • To perform escalation as per DCO processes and procedure during service problem/outages Notify Higher Level of Escalation / Management of incidents in a timely manner. To do escalation to other Department/unit such as within Engineering team, Sales during outages if required.
  • To perform first level of troubleshooting for service problem/outages.
  • To monitor network, systems and services as per DCO processes and procedures.
  • To prepare & provide the Incident & Analysis Report for customers (if required) in a specified time-framed (3 working Days).
  • To provide on-site installation and troubleshooting for both hardware, software and application for external customers (Smart Hands Support).
  • Produce end of shift reports, call logs (if necessary) and shift handover reports to Shift-Lead DCO Engineer.
  All You Need:
  • 1 - 2 years of relevant work experience with data centre, telecommunication and networking environment
  • Fresh graduates with Degree in Bachelor of Telecommunications are encouraged to apply
  • Skilled in troubleshooting method and high self esteem
  • Proactive with lots of initiative and ability to make decisions and have creative problem solving ability
*Only shortlisted candidates will be notified.
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Job Details:

  • Five-day work week
  • Performance bonus
  • Transportation allowance
  • Medical insurance
  • Dental insurance

TT dotcom Sdn Bhd
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