TT dotcom Sdn Bhd Jobs 4 Jobs
20 May 2020
Job ID: BK-215279
Data Centre Operations Engineer (On-Shift)
JOB PURPOSE
- To provide efficient, effective technical support to both internal and external customers, Telco’s vendor, suppliers, contractors with the objective of coordinating, managing, solving their problems in a minimal time frame and providing post-sales technical support to all AIMS customers.
- Technical competency as Level-1 on Structured Cabling System & DC Infrastructure (non-power relation).
- To provide customer service in order to establish and maintain a strong relationship with customers.
- To ensure all related operations activities are performed in compliance with company standards, processes, regulations and procedures.
- Coordinate and act as a single point of contact within the engineering team, customers, Providers, Vendors & Contractors by support, maintenance, troubleshooting to customers covering AIMS’ Products & Services of operations matters for all DC sites of AIMS.
- Technical competent to detect & identify the defects and deficiencies which inclusive of Isolation, troubleshooting, restoration and rectification of DC Infrastructure services.
- Responsible to carry out and manage day-to-day support & operational matters and function of Data Centre Operations (DCO) Engineer.
- To perform escalation as per DCO processes and procedure during service problem/outages Notify Higher Level of Escalation / Management of incidents in a timely manner. To do escalation to other Department/unit such as within Engineering team, Sales during outages if required.
- To perform first level of troubleshooting for service problem/outages.
- To monitor network, systems and services as per DCO processes and procedures.
- To prepare & provide the Incident & Analysis Report for customers (if required) in a specified time-framed (3 working Days).
- To provide on-site installation and troubleshooting for both hardware, software and application for external customers (Smart Hands Support).
- Produce end of shift reports, call logs (if necessary) and shift handover reports to Shift-Lead DCO Engineer.
- 1 - 2 years of relevant work experience with data centre, telecommunication and networking environment
- Fresh graduates with Degree in Bachelor of Telecommunications are encouraged to apply
- Skilled in troubleshooting method and high self esteem
- Proactive with lots of initiative and ability to make decisions and have creative problem solving ability
Job Details:
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Employment Type:Full Time, Permanent
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Job Functions:
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Location:Sathorn, Bangkok, Thailand
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Salary:Salary negotiable
Benefits:
- Five-day work week
- Performance bonus
- Transportation allowance
- Medical insurance
- Dental insurance