The Cyber Security Analyst provides 24x7 eyes-on-glass service; formed from a team of security analysts with some years of experience. The monitoring and identification tier are responsible for the real-time monitoring and identification of security incidents. Analysts staffed at Level 1 monitor the MDR Centre main channel event streams within the MDR Centre security information and event management (SIEM) platform and other MDR Centre tools. They identify suspicious activity, open an incident investigation and perform preliminary investigation to validate the incident. If the incident is determined to be more complex and requires more time and/or deeper expertise to analyse, the Tier 1 – Analyst will transfer the open investigation to Tier 2 for further analysis and escalation.
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