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10 September 2019
Job ID: BK-132734
Customer Service Representative

Customer Service Representative
(Career Opportunity with Import/Export Experience)

JOB LOCATION:

Lad Krabang Industrial Estate, Bangkok (Working Monday – Friday)

OVERALL RESPONSIBILITIES:

Handling all customer and distributor’s inquiries, including processing of:

  • Orders
  • Queries
  • Sampling
  • Technical information (Chemical)
  • Shipping documents
  • Master data
  • Reports

CORE DUTIES:

  • Respond and fulfill customers /distributor enquiries
  • Fulfill orders, while verifying product, availability, pack sizes, pricing, DG-compatibility, container management, terms of sales, delay/short shipments, etc. (incl. sample orders)
  • Liaise with internal/external stakeholders to ensure smoothness of supply chain operations and that full set of shipping documents are attained and delivered within given timelines
  • Work closely with other department to keep abreast of any shipment related issues.
  • Administer master data (customer, product and pricing)

QUALIFICATION: EDUCATION, SKILLS AND EXPERIENCE:

  • Minimum 5 yrs. of professional work experience in a manufacturing firm (chemicals preferred, but not essential)
  • Master’s degree in Business Administration, Supply Chain or Commerce
  • Expertise in using Microsoft Office (Excel, PowerPoint, and Outlook)
  • International exposure (from secondary education onwards)
  • Multi-national exposure (MNC experience is a plus)
  • English proficiency: Scores at least 800 on TOEIC (or equivalent)

** Competitive Salary **

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Job Details:

Troy Siam Co., Ltd.
Troy is a US based multi-national company producing specialty chemicals. Due to the continued expansion of our facilities in Thailand we are now seeking a qualified individual with the following skills:

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