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20 May 2020
Job ID: BK-215297
Service Director


  • Manage all service functions to ensure that after sales services’ KPIs are achieved.
  • Propose and implement new strategy to improve service quality and well operate


  • Call Centre Management – Manage call centre team to maintain highest “Customer Satisfaction Score”.
  • Service Turn Around Time (TAT) – Monitor and ensure repair jobs are completed within committed schedule in the best condition.
  • Spare Parts Management – Predict and control spare part inventory internally and externally with authorised service partners (ASP).
  • New Product Certificate (TISI & EGAT) – Ensure product certificate are approve and ready to sell, and maintain good relationship with government related person.
  • Authorised Service Partner (ASP) Management – Well manage official authorised service partners to meet assigned order, and to be well-prepared for new product repairing.
  • Service Regional Projects – Manage all projects assigned by Regional Headquarters to standardise local service to global service requirements.



  • Field of Study: Engineer (or others related field)
  • Experience: 10+ Years in after sale service functions in electrical home appliances, with 5 years in management level.
  • Good command in English
  • Functional Qualification
    • Conflict Resolution
    • Delegation / Empowering
    • Process improvement / work innovation
    • Presentation
    • Motivate / Influence others
    • Negotiation
  • Require own car as the job must travel to meet with ASP in BKK and other provinces.

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    Job Details:

    Toshiba Thailand Co., Ltd.
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