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21 January 2020
Job ID: BK-180163
Export Customer Service


Job description:

  • To co-ordinate with Pacific oversea and local party concern for specific client mainly Import / Export Sea freight perishable.

Your tasks and responsibilities:

  • To provide and update shipment status and movement to customer timely
  • To co-ordinate with local partner e.g. terminal, subcontractor (trucker, customer's broker)
  • To continuous improvement in management of the account by identifying opportunities and profitability
  • To provide summary customer specific report when requires
  • Identify issues before they become problems through close contact with customer.
  • Work closely with customers, service partners and internal operation to deliver business solutions in the Sea freight reefer sector.
  • Handle the shipments sea / air as required by the customer
  • Coordinate the information with the subcontractors shipping lines, airlines, shipping agents and overseas offices
  • Check the cost and most effective manner to arrange the shipments
  • Manage the transport documentation and invoicing
  • Follow up & Inform the customer about the shipment status and completion
  • Escalate to the Dept Manager if any issue or claim

Your skills and experience:

  • Bachelor’s degree in Business Administration, Logistics or related field.
  • Minimum 1-3 years’ experience as customer service or operation officer in logistics and/or freight forwarding fields.
  • General working knowledge of the Freight Forwarding environment is a Plus.
  • Self-motivated, creative, energetic and hard-working
  • Good analytical, interpersonal & communication skills
  • Good command of written and spoken English & communication skills Service-minded
  • Ability to work under pressure and to meet deadlines


 Star Concord (Thailand) Co.,Ltd.

(Pacific Star Group - Thailand Branch)

  Contact : May Samira 

  Address: 19th Srinakarin Road, Bangna, Bangna, Bangkok 10260, Thailand

  Tel: +66 02 743 0700-2 # 8204  Fax: +66 02 743 0703

Apply Now

Job Details:

  • Flexible working hours

Star Concord (Thailand) Co., Ltd.
Star Concord (Thailand) Co.,Ltd. In year 2015, Pacific Star Group is proud to establish their newest addition to the Group - Star Concord Logistics in Thailand. Star Concord (Thailand) Co.,Ltd. is the privately owned Thai company that focus only on the best way to provide transport & logistics services to Thai international markets, since 1988.Our service range covers all scope of domestic, regional, and international transport, through all kinds of transport. All 6 companies in the group are synergized and amalgamated to provide the shortest & most effective solutions to the demand of each distinctive environment and conditions.

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