RLC Recruitment Co., Ltd. Jobs 66 Jobs

18 July 2019
Job ID: BK-111436
CRM Manager (Database Automotive)

Thai Natives Only 





  • Customer Relationship Management


o    Ensure implementation of wholesale campaign/ segmentation/ campaign execution via Sales Force Marketing Cloud


o    Monitor CRM activities/campaign of whole sales and retails


o    Monitoring IT CRM System to ensure program works correctly based on CRM requirement and be the interface to IT team for CRM related topic


o    Develop and Implement CRM activities along the customer journey


  • Customer Database Management


o    Conduct customer segmentation / analysis all data sources available and synergize all the inputs, together with the team, into specific and actionable business recommendations


o    Monitor data quality merged by Data Steward and ensure monthly reporting on data quality


o    Monitor the system status emphasizing on information quality and system efficiency


o    Measure Dealer Standard related to customer data/customer consent


  • Customer Contact Center


o    Support CCC to consolidate all training material for CCC to improve service quality


o    Cooperate with CCC and internal department to refresh training for CCC team


o    Monitor test result of new CCC agent and existing CCC agent


o    Measure Dealer Standard related CCC



Skill Requirements


  • At least 2-3 years CRM experience with international/global player, having marketing background, CRM systems and Database management
  • Marketing major or Customer Relationship Management
  • Fluent in Thai and English, Excellent communication skill especially in writing and speaking
  • Good interpersonal skills and communication skills, collaboration and organization
  • Having ability to interact and cooperation with internal and external parties
  • Flexibility, creativity, dynamic, result oriented and time management skills
  • Know how to apply CRM systems (e.g. Salesforce), Roll out & Operation process, experience in Project Management


Job Details:

RLC Recruitment Co., Ltd.
RLC was recently established to address the needs of the growing number of companies looking for a customized and personal approach to recruitment. The experienced Management Team of RLC bring with them collectively many years of local and regional recruitment know-how gained in the local Thailand market and in SEA. RLC offers recruitment services in the following sectors; Heavy Industry, Light Industry, Life Sciences and Services. The core of the business caters to mid range level professionals to senior and executive management appointments.

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