RLC Recruitment Co., Ltd. Jobs 66 Jobs

18 July 2019
Job ID: BK-111436
CRM Manager (Database Automotive)

Thai Natives Only 

 

 

Responsibilities

 

  • Customer Relationship Management

 

o    Ensure implementation of wholesale campaign/ segmentation/ campaign execution via Sales Force Marketing Cloud

 

o    Monitor CRM activities/campaign of whole sales and retails

 

o    Monitoring IT CRM System to ensure program works correctly based on CRM requirement and be the interface to IT team for CRM related topic

 

o    Develop and Implement CRM activities along the customer journey

 

  • Customer Database Management

 

o    Conduct customer segmentation / analysis all data sources available and synergize all the inputs, together with the team, into specific and actionable business recommendations

 

o    Monitor data quality merged by Data Steward and ensure monthly reporting on data quality

 

o    Monitor the system status emphasizing on information quality and system efficiency

 

o    Measure Dealer Standard related to customer data/customer consent

 

  • Customer Contact Center

 

o    Support CCC to consolidate all training material for CCC to improve service quality

 

o    Cooperate with CCC and internal department to refresh training for CCC team

 

o    Monitor test result of new CCC agent and existing CCC agent

 

o    Measure Dealer Standard related CCC

 

 

Skill Requirements

 

  • At least 2-3 years CRM experience with international/global player, having marketing background, CRM systems and Database management
  • Marketing major or Customer Relationship Management
  • Fluent in Thai and English, Excellent communication skill especially in writing and speaking
  • Good interpersonal skills and communication skills, collaboration and organization
  • Having ability to interact and cooperation with internal and external parties
  • Flexibility, creativity, dynamic, result oriented and time management skills
  • Know how to apply CRM systems (e.g. Salesforce), Roll out & Operation process, experience in Project Management

 


Job Details:

RLC Recruitment Co., Ltd.
https://rlc-asia.com/
RLC was recently established to address the needs of the growing number of companies looking for a customized and personal approach to recruitment. The experienced Management Team of RLC bring with them collectively many years of local and regional recruitment know-how gained in the local Thailand market and in SEA. RLC offers recruitment services in the following sectors; Heavy Industry, Light Industry, Life Sciences and Services. The core of the business caters to mid range level professionals to senior and executive management appointments.

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