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15 May 2020
Job ID: BK-214050
Network Operations Center Representative/ Data Center Customer Service/ NOC Engineer

Reporting to: Team Manager, Customer Contacts

Summary of position:

To be the first line of contact for the customers support. To be responsible answering and/or responding to any incoming calls and E-mails promptly and politely to resolve hardware and software issues involving internet connectivity within timely manner. This position has the flexibility to offer weekend, public holidays, night and day shifts.

Responsibilities:

  • Deliver service and support internet connection problems to local customers and regional customers via telephone, Email or internet software.
  • Diagnose and resolve hardware and software issues involving internet connectivity such as Lease line, Fiber Optic, MPLS, DNS, Email and more
  • Basic configure internet routers such as Cisco, Zyxel and D-link to meet customer requirements
  • Determine solutions to a customer’s internet problems by resolving issues effectively, representatives contribute to customer loyalty and retention
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
  • Monitor 24/7 environments for system alerts and respond according to procedure
  • Notify customer and third-party service providers to remediate and resolve customer internet issues
  • Follow up pending cases and make scheduled call back to customers where necessary

REQUIRED Qualifications, SKILLS AND ATTRIBUTES:

  • Vocational Diploma, Bachelor Degree or higher in Computer Science, Telecom or other related fields
  • Experience in networking and data center environment would be an advantage
  • Knowledge of relevant internet connection, internet protocol, internet hardware and internet software.
  • Able to basic configure internet routers such as Cisco, Zyxel and D-link.
  • Can speak and write English clearly and accurately.
  • Able to work under pressure, opposition and stress.
  • Ability to work a rotating shift over day/night and weekends.
  • Strong customer communication skills with the ability to communicate Thai and English clearly.

We offer attractive remuneration and career growth opportunities within our global organization. Interested persons, please submit your updated Resume, recent photo and expected salary by click "Apply Now"

Pacific Internet (Thailand) Limited.

140, 10th Floor, Unit 1007-1008
One Pacific Place, Sukhumvit Road
Klongtoey, Bangkok 10110
Tel : 02-687-2687

Website : http://www.pacificinternet.com/
(Formerly Pacnet Internet (Thailand) Limited)

Apply Now

Job Details:

Benefits:
  • Five-day work week
  • Overtime pay
  • Flexible working hours
  • Medical insurance
  • Dental insurance
  • Life insurance

Pacific Internet (Thailand) Limited
Who is Pacific Internet? Asia’s Leading Internet Service Provider and Disruptor Founded in 1991 as a pure internet access service provider, we are one of Asia’s iconic ICT brands. As the first Internet Service Provider in Singapore and the first Singaporean company to list on NASDAQ, we are now part of Acclivis, a leading ICT provider in Asia Pacific. As a leading Internet Services Provider in region, Pacific Internet aims to deliver customer-focus, quality and innovative end-to-end services that improve our customer’s business and internet experience. While we have a long history, we are not constrained by our legacy in how we do things. Unlike other companies, we are a lean and nimble growth outfit that respond fast to changes and customer needs. Today, our stable of offerings has expanded to include internet services, integrated network, carrier agnostic solutions and other complementary services. By further drawing on our history, track record and our parent company Acclivis’ strengths in Cloud, Technology and Managed Services, we have the ability to power Asia’s next generation Cloud and disruptive technologies to transform the ICT landscape.

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