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09 September 2019
Job ID: BK-131888
Engineer/IT Service (Bangna Office)

 Job Role & Responsibility:

  • Manage the IT Service life cycle and changes related to the assigned platforms.
  • Negotiating long term maintaining, monitoring supplier quality and recommendations for improvement plan.
  • Design and regularly review service performance report, trend analysis and recommendations for service improvement plan.
  • Attend regular service review meeting and follow-up on related action items till completion.
  • Take ownership until resolution for all customer escalations, complains and chronic issues affecting service availability and performance.

Qualification:

  • Thai nationality, Male/Female, age between 25-35 years old.
  • Bachelor’s Degree in Computer, Information Technology related major.
  • Over 3 years of practical experience in IT Service and Management for users and customer support.
  • Good Knowledge of IT infrastructure knowledge window system, basic network solution, LAN, WAN and cloud technology.
  • Good Knowledge of System infrastructure, Hardware server, Storage,  Hypervisor (Vmware), Hyperconverged, DC-DR solution.
  • Excellent data analysis and reports writing skills.
  • Excellent negotiation, decision making, problem management and problem solving skills.
  • Excellent communication, presentation and documentation skill.
  • Fluent in English speaking/ writing/ reading skill.
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Job Details:
  • Employment Type:
    Full Time
  • Career Level:
    Entry Level
  • Required Qualification:
    Degree
  • Required Experience:
    3 years
  • Company Industry:
    Telecommunication
  • Location:
    Bangna, Bangkok, Thailand
  • Salary:
    Salary negotiable

Benefits:
  • Five-day work week
  • Overtime pay
  • Performance bonus
  • Transportation allowance
  • Medical insurance
  • Dental insurance
  • Life insurance

NTT Communications (Thailand) Co., Ltd.
The company is a subsidiary of well-established Japanese Corporation, NTT Communications Corporation (http://www.ntt.com/index-e), providing total network and communication solution and services to globally connected customers. We are aiming at actualizing Global IP Solution Company, which is reflecting NTT Communications’ business vision and we are delivering the 4 values including “Solution” “Network Management” “Security” and “Global” to companies from many countries. It is necessary that NTT Communications (Thailand) Co., Ltd. Is strengthened by the new generation that holds the same vision in order to import those 4 values to the Thai market and expand the company’s business. We have the vacant positions and looking for the candidates to filling the following positions :

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