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14 November 2019
Job ID: BK-153737
Customer Support - English/ (Contract)

[Opportunity to be considered for full-time position after the contract term]

 

Come join our Thailand team as a vital part of the biggest game company in Korea. Work in a fast paced technology startup environment as part of our global team.

 

Responsibilities 

  • Respond to customer inquiries and provide resolution to customer game issues via email, ticket, and app store response
  • Analyze and verify issues using various internal tools to be able to provide accurate and timely responses to customers
  • Provide exceptional customer experience
  • Compile user trend and problem reports
  • Test upcoming games and provide feedbacks to internal team

 

Qualifications

  • Strong communication skills both in English and Thai (Writing)
  • Good interpersonal and collaborative skills
  • Available to work in shift
  • Experience in a Customer Service environment or an international business setting is a plus! 
  • Passionate or demonstrate experience relating to Gaming is a plus!
  • Strong computer proficiency, including Microsoft Word, Excel, and Outlook and comfortable learning new computer applications or tools.

=Fresh graduates are welcome to apply=

 

What's Cool About US:

  • We are a dynamic team that continues to launch global games using all kind of innovative ideas
  • We listen to your input
  • We provide you with exposure to global work environment and learning opportunities
  • Our cool office is located in new CBD with direct MRT access
  • Our company is a part of NEXON group which is listed in the Tokyo Stock Exchange with 2018 revenue of over 73 Billion Baht 
  • Special benefits! in-game cash, monthly activitities/lunch, annual outings!

 

Interested candidates please send updated resume together with

 1) Brief intro of related experience and/or your passion and knowledge about games

 2) Your English ability 

 by clicking "สมัครงาน" NOW!  

 

Nexon (Thailand) Co., Ltd. 
No.9, G Tower Grand Rama 9, Floor 12
Rama 9 Road, Huaykwang, Bangkok 10310

 

Apply Now

Job Details:
  • Employment Type:
    Permanent, Contract
  • Career Level:
    Entry Level
  • Required Qualification:
    Degree
  • Company Industry:
    Information Technology
  • Location:
    Huaykwang, Bangkok, Thailand
  • Salary:
    Salary negotiable

Benefits:
  • Five-day work week
  • Overtime pay
  • Flexible working hours
  • Work from home
  • Transportation allowance

Nexon (Thailand) Co., Ltd.
NEXON Co., Ltd. (“Nexon”) (3659.TO) is a worldwide leader in free-to-play online and mobile games. Founded in Korea in 1994, Nexon developed one of the world's first graphics-based massively multiplayer online games. Nexon also pioneered the concept of microtransactions and the free-to-play business model, setting a new standard in which play is free, and users have the option to purchase in-game items to enhance their experience. Nexon currently services nearly 100 titles in more than 190 countries. The Company is headquartered in Tokyo, Japan and its shares are listed on the Tokyo Stock Exchange. NEXON (Thailand) Co., Ltd. is part of the NEXON group. The company was setup in late 2016 by acquisition of a leading online game publisher called i Digital Connect.   #NexonTH Headquarter: Tokyo, Japan Website: https://th.nexon.com

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