Nestle (Thai) Ltd. Jobs 11 Jobs

We're Nestle. We are the world's leading food and beverage company that contributes to Thailand's economy, society and the environment. Join us in delivering our purpose of 'unlocking the power of food to enhance quality of life for everyone, today and for generations to come'.

POSITION SNAPSHOT
 

• Location: Head Office, Bangkok

• Company: Nestlé

• Business Unit/Division: Customer Supply Chain (Supply Chain Management)

• Contract

• Minimum of 2 years of experience in Customer Service, Customer Facing Supply Chain, Demand or Supply Planning, Distribution Handling.

A DAY IN THE LIFE...
 

Demand Capture:

• Complete and resolve all demand capture failures within defined service level agreement.

Order Filter: 

• Contact customer or internal contact to resolve blocked orders within SLA 

• Align material information with customer to be able to capture orders.

Order Fulfilment: 

• Contact customer, when required, to propose mitigation actions due to Out of Stock risk and keep updated the Out of Stock Repository 

• Apply the mitigation agreed with customer if related to already existing orders or Request to Order Fulfilment to setup the mitigation action for future orders 

• Manage Stock Allocation issue that requires a customer contact 

• Manage Delivery Creation issue in collaboration with Order Filtering and/or ICC (Interface Centre of Competence)

• Contact the customer and propose a resolution in case of Transportation issue related to Load Optimization, Carrier Selection, Appointment Scheduling and Delivery delay 

• Contact the customer and propose a resolution in case of Physical Logistics (Warehouse) issue related to

Billing

• Collaborates with billing in the resolution of billing issues that requires a contact with the customer

Returns and Refusals: 

• Be the principal contact for the customer for all returns and refusals 

• Capture and register Returns and Refusals requests through Customer Interaction 

• Analyse reasons for refusals and contact customers to propose mitigation actions for refusals 

• Assess Compliance of Returns Requests according to Market Return Policy Conditions and ensure all relevant documentation is in place for analysis of credit/debit value 

• Manage the execution of Refusals with Customers & Transport and receive and archive all relevant information of the case 

• Manage, monitor and coordinate of the destruction of goods - when needed with Physical logistics and 3rd party providers 

• Provide guidance and help with missing documentation -when needed- to Claims Management on the returns

ARE YOU A FIT?

• Bachelor’s Degree in Logistics, Supply Chain Management or related.

• Minimum of 2 years of experience in Customer Service, Customer Facing Supply Chain, Demand or Supply Planning, Distribution Handling.

• Strong analytical skills and attention to details.

• Good negotiation, problem solving & convincing skills.

• Good English & Thai communication skills.

                  *** Only shortlisted candidates will be notified ***