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03 September 2019
Job ID: BK-129922
Customer Service Officer (2-year continued contract)


The Customer Service Officer is responsible for Interact with customers, response to inquiries thru multiple channels (phone, email, fax), handle order processing & other order related process.  They need to assure the on- time delivery and accordance with customer requirements. The inquiries include customer products inquiries, checks price and inventory availability or status of shipment.  Also, this position is responsible for investigating problem related to shipment, goods return, and credit notes.  Finally, this position needs to fulfill customer requirements in order to obtaining absolute customer satisfaction and long-term customer loyalty. 


Job Description:


  •          Handle incoming and outgoing calls (inquiries, orders, complaints) to ensure professional service within Service Level Agreement
  •          Issue Orders, Quotation, Goods Return, Credit Notes, Sample as per customer request
  •          Coordinate with customers to handle their concerns or provide information to them and therefore obtain fully customer satisfaction               
  •          Provide estimated product delivery date to customer in advance and upon the customer request              
  •          Receive customers' feedback, solve the issue (if can) and escalate to customer value management for further process           
  •          Creates an excellent customer experience as one of customer touch point                      
  •          Maintain and update customer requirements into database
  •          Coordinate within the CE, BU, and other departments to obtain and provide necessary information as well as coordinate with customers to ensure high-level sales activity                  

Carry out additional tasks and projects as assigned by supervisor


  • Bachelor Degrees in any field (Chemicals or Sciences background will be advantage).
  • 1-5 years relevant experience in the field of sale coordinator, customer service, technical support however new graduate are also welcome.
  • Able to remain focused and work efficiently while handling multiple task.
  • Well organized and able to work independently.
  • Service-minded attitude, excellent communication skill and good team player.
  • Good command of spoken and written English and good computer skills.

Only short-listed candidates will be contacted for interview. Interested persons, please send application with resume, current and expected salary, contact phone number and recent photo to the company’s address.

Merck Ltd.
19th FL., Emporium Tower,
622 Sukhumvit Rd., Klongton,
Klongtoey, Bangkok 10110
Tel. (662) 667-8000 Fax. (662) 667-8399
Website :
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Job Details:

  • Five-day work week
  • Performance bonus
  • Flexible working hours
  • Medical insurance
  • Dental insurance
  • Life insurance

Merck Ltd.
Merck Ltd.  celebrated 27th anniversary in Thailand after it had been established in 1991 as a joint-venture between Merck KGaA, Germany and B. Grimm (Thailand). As one of the leading company conducting business in Healthcare, Life Science, and Performance Materials, we contribute products and services not only to meet the needs and satisfaction of customers in pharmaceutical, scientific, and chemical industries, but also make the great things happened for lives. Apart from head office located in business area at the central of Bangkok, we have a Chemicals Distribution Center (CDC) at Bangpoo Industrial Estate, where is approximately 38 km. from Bangkok. This warehouse facilitates storing a sufficient local stock of chemical products in order to meet high availability, delivery and service standards.   WE ARE MERCK, w e've been around for 350 years, yet our majority owners are still the descendants of Friedrich Jacob Merck, the man who founded our company in Darmstadt, Germany in 1668.  Since then, we have become a truly global company, with 52,000 employees in 66 countries working on breakthrough solutions and technologies. In 2017, we invested a total of € 2.1 billion in research and development. The only exceptions are the United States and Canada. Here we operate as EMD Serono in the Biopharma business, as MilliporeSigma in the Life Science business, and as EMD Performance Materials in the materials business.  

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