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04 October 2019
Job ID: BK-142620
Manager: Parts Trading Business & Customer Services Product Management

JOB SCOPE:

1. Development and future refining of national OtC-Excellence strategy:
  • Develop short-term sales measure in order to push OtC business and creation and refining of a national OtC-Excellence concept on basis of the GSP ‘OtC Essentials’ and under consideration of available OtC market studies with the aim to maximize parts market exploitation and customer parts purchase loyalty.
  • Support in setting up OTC Parts Pricing strategy to maximize parts revenue.
  • Create and coordinate of ‘Active Selling’ activities with focus on overall OtC business development via authorized dealers.
  • Analyze and capture actual processes at authorized dealers and define measures to improve effectiveness of parts department (e.g. ordering behavior, sales procedure, pricing policy, stock control, inventory control, logistics, OtC Marketing and other activities etc. and aligned with AS Field Force).
2. Marketing Communication:
  • Define with marketing team efficient communication for AS Products and initiatives.
  • Address needs for local marketing support and campaigns to MBTh, ASM Team.
  • Support authorized dealers in developing effective and adequate specific marketing plans and campaigns including success monitoring.
  • Assure compliance to Daimler Corporate identity/Corporate Design guidelines.

3. Reporting:

  • Report, track and monitor launched AS products and programs in order to ensure sustainable and successful implement to maximize parts revenue and customer loyalty.

     

4. Evaluate Mercedes-Benz After-Sales Products to enhance Parts and Service Business:

  • Analysis of existing Global After-Sales programs and initiatives.
  • Adopt to local market needs and develop new AS products to enable authorized dealer network to improve parts and service performance.
  • Implement and rollout of AS programs into authorized MB network.
  • Assure compliance to Daimler Corporate identity/Corporate Design guidelines.
5. Special Assignment:
  • Handle and coordinate special tasks as assigned.

 

 

REQUIREMENTS:

 

  • Bachelor, preferably in Business Administration or Marketing with relevant majors.
  • At least 5 years of professional experience in automotive After-Sales, preferably Parts wholesale/retail.
  • Solid knowledge in parts and workshop service processes.
  • Strong project management, reporting, data analysis and diplomatic negotiation skills.
  • Good team player and self-motivated
  • Positive attitude coupled with good analytical and strategic thinking skills.
  • Tactful, entrepreneurial, independent and customer oriented.
  • Able to conduct extensive travel activities nationwide.
  • Fluency in both Thai and English language.
  • Computer literacy.
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Job Details:
  • Employment Type:
    Full Time, Permanent
  • Career Level:
    Middle Level
  • Required Qualification:
    Degree
  • Required Experience:
    4 years
  • Company Industry:
    Motor Vehicles
  • Location:
    Sathorn, Bangkok, Thailand
  • Salary:
    Salary negotiable

Mercedes-Benz (Thailand) Ltd.
https://www.mercedes-benz.co.th
  Mercedes-Benz Manufacturing (Thailand) Limited is a subsidiary of Mercedes-Benz (Thailand) Limited, a Daimler company, with 600 million Thai Baht registered capital in Thailand. We were founded since 1998 and have been engaged in manufacturing operations of Mercedes-Benz vehicles in Thailand.  

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