Krungsri Consumer Jobs 125 Jobs

Major Accountabilities 

• Handle customer complaints and investigate complaints Can answer correctly and appropriately
• Provide and solutions to problems within the team
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints
• Knowing our products inside and out so that you can answer questions
  Keeping records of customer interactions, transactions, comments and complaints
• Communicating and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process
• Follow up and record details of inquiries, comments and complaints details of actions taken

Major Challenge 

• Respond promptly to customer complaints within TAT
• Ensure customer satisfaction and provide professional customer support
• Communicating and coordinating with colleagues (Team work)

Job Qualification 

• Bachelor’s Degree
• Approx. 1-3 years of work experience
• Able to demonstrate product awareness and an understanding of the needs of the customer
• Strong customer-service oriented, result oriented, detailed-oriented, highly organized and very well team player
• Customer Service Job
• Ability to multitask
• Communication
• Practical working knowledge of computers, Microsoft Office, and in particular Excel
• Experience working with customer support.
• Stress tolerance and the ability to maintain satisfactory work standards under pressure
• Effective communication skills including active listening, asking appropriate questions, clarifying the issues and expressing oneself clearly.

ติดต่อ Khun Athiphat V. 02-627-4780