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15 November 2019
Job ID: BK-155399
Senior Quality Assurance Staff

Job Description :

 1. Quality Assurance

  • Take care of Quality Assurance process of incoming call voice (Call Center) and non-voice activities of other related section.
  • Feedback quality assurance result to related section and coordinate to ensure quality expectation, which met each section’s objective.
  • Able to guide service improvement to related section

2. Customer voice and Complaint management

  • Handle customer complaint from all sources such as call center, survey, e-mail and social media
  • Coordinate with related section to review & feedback to customers to ensure customer satisfaction.

3. Prepare PDCA monthly report to Top Management

4. Manage new project when required

 Qualification :

  • Male or Female age between 30-38 years old , Bachelor Degree in related field.
  • At least 5-7 years of experience in customer service and insurance.
  • Have service mind 
  • Effectively deal with people at all levels inside and outside of Honda Leasing
  • Solid time management skills
  • Proficient with MS Office (Intermediate Excel, PowerPoint and basic Word)
  • Able to work under pressure , can solve problem and have negotiation skill.
  • Ability to communicate in English language.

We offers attractive remuneration packages (bonus, provident fund, medical allowance, yearly physical check up, Honda car hire purchase etc.) Only short-listed candidates will be notified.

Interested applications should send an application letter and resume including full details of work experience, expected salary and a recent photograph to the address below or

Human Resources Section

Honda Leasing (Thailand) Co., Ltd.
4345 Bhiraj Tower at Bitec, 25th Floor, 

Sukhumvit Road, Bang Na Tai, Bang na, Bangkok, 10260


Website : www.hondaleasing.co.th


All applications will be treated in strict confidence
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Job Details:
  • Employment Type:
    Full Time, Permanent
  • Career Level:
    Middle Level
  • Required Qualification:
    Degree
  • Required Experience:
    5 years
  • Company Industry:
    Financial Services
  • Location:
    Bangna, Bangkok, Thailand
  • Salary:
    Salary negotiable

Benefits:
  • Five-day work week
  • Overtime pay
  • Performance bonus
  • Flexible working hours
  • Transportation allowance
  • Housing allowance
  • Travel allowance
  • Medical insurance
  • Dental insurance
  • Life insurance

Honda Leasing (Thailand) Co., Ltd.
https://www.hondaleasing.co.th/
Honda leasing was established in 2002 as a joint venture between Asian Honda Motor Co.,Ltd. and Honda Automobile (Thailand) Co.,Ltd.  We are hire purchase and Leasing company for support Honda  Automobiles. Our business is expanding and growing. We required dynamic and highly skilled professionals to join our business in the following positions :

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