o Identify opportunities for process improvements by utilizing continuous improvement principles such as
Lean/Six Sigma/Process Re-engineering methodologies or Agile or Scrum framework.
o Define the realistic project measurements to be key indicators and used for project monitoring and
evaluation after process improvement.
o Plan and perform project management to ensure all key milestones can be deliverable and meet the
o Perform data gathering, process mapping to analyze the end-to-end process and find out the root causes
before developing the solutions.
o Redesign process with can-do attitude to improve efficiency or reduce cost in end-to-end business process.
o Collaborate with project team members to recommend appropriate changes in the process and update the
project status consistently.
o Prioritize the solutions to ensure the effective solutions will be implementing timely and lower cost.
o Negotiate with process owners to get buy in and embrace process changes on the proposed solutions.
o Evaluate completed process improvement projects to identify and implement best practices and lessons
o Bachelor or Higher Degree in Applied Statistics, Industrial Engineering or similar related fields.
o At least 3-5 years experienced in process improvement in Banking, Financial Service, Insurance Industry.
o Strong process improvement and project management with knowledge of Value Chain Analysis, Process
Redesign or Process Re-engineering or related skills.
o Strong data analytics, process analysis, problem solving skills with structural and logical thinking, self-
motivated and service mind.
o Good influence, interpersonal and communication skills.
o Ability to work under pressure, think creative, and learn a wide range of knowledge.
o Strong written and verbal communication and presentation skills in English.
o Strong Microsoft office skill (Excel, PowerPoint, Word).
o Lean Six Sigma Green or Black Belt Certification are preferred.
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