23 July 2019
Job ID: CM-1883
Associate Market Manager - Samui/ChiangMai

The Associate Market Manager’s primary responsibility is to onboard, develop and maintain a high-quality portfolio of hotel and property products (i.e. relevant, attractive and competitive) for Expedia’s fast-growing global customer base, within their assigned territory.

In doing so, you will also continuously work with Expedia Groups property partners to help them maximize the production potential from their participation in the Expedia marketplace by smartly utilizing the power of Expedia Group’s unique data insights, marketing, distribution and revenue management toolset.

This role is the core on which the Market Management team is based. The team ensure that the Expedia Group brands’ global customers always find the most suitable hotel for their dream trip wherever they want to go, and that our hotel partners can effectively, efficiently and throughout the year, reach Expedia Group’s full breadth of global traveler demand.

 What you'll do

  • Develop and sustain strong partner relationships by providing relevant data insights and high-quality consulting services to hotel partners (revenue management advice, marketing opportunities)
  • Build the portfolio of local hotel partners by introducing prospective partners to Expedia’s marketplace and facilitate their onboarding process
  • Ensure that partner hotels’ products (content, rates and availability) are consistently optimized on the Expedia sites to maximize customer conversion
  • Secure additional lodging rates and availability information over high demand and compression periods to satisfy customers’ pressing needs
  • Secure seasonal deals and promotions within the guidelines set by management to support the brands’ merchandising and marketing efforts.
  • Continuously promote and develop hotel partners’ high engagement with Expedia’s full suite of:
    • -         Unique market insights (partner reports, competitive data, key performance drivers)-
    • -         Revenue management tools (dynamic promotions, packages, fenced deals, mobile)-
    • -         Marketing and merchandising opportunities
    • -         Specialized brands (e.g. Egencia, Hotwire, Media Solutions) potential opportunities
    • -         Self-service tools (Expedia Partner Central)

Who you are

  • Bachelor’s Degree; or equivalent
  • 3-5 years’ experience
  • 20 – 30% of travel for market visits

Drive for Results

  • High impact personality: intellectual agility, entrepreneurship, compassion in relationship, great teammate
  • Hungry, determined, motivated, willing to take action and results-focused
  • Organization and time management skills, rigor, attention to details
  • Proven follow-up/persistence when facing challenging situations
  • Ability to multi-task effectively and be able to change gears quickly without skipping a beat

 

Strategy Execution

  • Demonstrates ability to prioritize work and be laser-focused on achieving critical targets, goals and/or strategic objectives set by LPS leadership team

Relationship Management

  • Relationship builder; earns the confidence of others;
  • Bridges and sustains solid partnerships based on mutual support through a reciprocal style

Solution Alignment

  • Appetite for innovative technology, fast-changing business environment, data driven decision-making
  • Demonstrates problem solving skills
  • Ability to select and present insights, including performance, market and competitor analysis and to implement substantial action plans based on the data

Written & Spoken Communication, Listening and Influencing

  • Proficiency in English and Thai language skills
  • Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to
  • Ability to effectively communicate to various levels and through a variety of communication channels

Build & Maintain Teams

  • Able to work independently as well as be a strong team worker, ensuring the whole team wins
  • Help other team members acquire skills or achieve targets/goals

Job Details:

Benefits:
  • Five-day work week
  • Performance bonus
  • Travel allowance
  • Education allowance
  • Medical insurance
  • Dental insurance
  • Life insurance

EXPEDIA (THAILAND) LIMITED
About Expedia Inc.   Our mission is to revolutionize travel through the power of technology. Collectively, the Expedia brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive.   The Expedia portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to hundreds of thousands of hotels, hundreds of airlines, tour operators, car rental companies and destination services supply partners.   About Lodging Partner Services (LPS)   Expedia® Lodging Partner Services (LPS) connects hotel partners to the world’s largest travel marketplace, with more than 140 branded sites in 70 countries. Our network of premier brands provides access to over 53 million monthly travel shoppers.   As the frontline support organization to Expedia's lodging supply partners, our Global Supply Organization (GSO) provides a key role in supplier satisfaction and has a close working partnership with Expedia account managers/market managers (we take this seriously; the GSO organization has around 1300 employees based in approximately 30 countries and is growing).   We are responsible for coordinating across all lodging supply partners for travel purchased through multiple Expedia brands across the world, including the websites of Expedia, Inc. and its affiliates. Key GSO functions include contract loading, settlement/reconciliation, content management (written, media, ratings), technical support, pre-travel support (e.g., schedule changes, relocations), training and corporate wide localization. We Bring You the World.

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