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24 February 2020
Job ID: BK-192418
Manager Surgical, Client Management - Medical Device Background (เครื่องมือแพทย์)

Job Responsibilities:

Business Review

  • Prepares and Leads business review meeting with clients’ management team on monthly or quarterly basis.
  • Review clients’ sales and operations performance.
  • Update market situation to ensure that clients receive up-to-date information which is useful for their business decision.
  • Act as company representative to communicate all necessary issues to clients.
  • Work with client’s management team for solution of issues raised during BRM and ensure that all issues raised are responded within the defined response time.

Client Service and Supply Chain Network Management

  • Liaise with Client management team for their requirements and daily problems encountered.
  • Coordinate with DKSH internal teams to provide effective solutions for client’s requirements related to operation issues i.e. order processing, credit control, inventory management, etc.
  • Facilitate new business integration process for new clients acquired.
  • Act as DKSH representative to facilitate ad-hoc operation issues. i.e.  Arrange Ad-hoc meetings

Drive Operational Efficiency through Assigned Projects

  • Coordinate between clients and internal departments to drive company’s projects which increase operational and cost efficiency; for instance,

managing warehouse space, promoting the use of electronic tools, monitoring problem bills, etc.


  • Perform other duties as assigned by Operation Director.


  • Master’s Degree in any related field 
  • At least 7 years’ experience in Healthcare business and Customer service function is preferable
  • Strong communication and interpersonal skill
  • Energetic and able to work independently
  • Self-motivated, result oriented and able to work under pressure
  • Good command in English both of writing and speaking
  • Computer literacy
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Job Details:
  • Employment Type:
  • Career Level:
    Senior Level
  • Required Qualification:
  • Required Experience:
    3 years
  • Company Industry:
    Trading and Distribution
  • Location:
    Prakanong, Bangkok, Thailand
  • Salary:
    Salary negotiable

  • Five-day work week
  • Performance bonus
  • Medical insurance
  • Dental insurance
  • Life insurance

DKSH (Thailand) LImited
DKSH is the leading Market Expansion Services provider with a focus on Asia. DKSH helps other companies and brands to actively grow their business in new or existing markets. Publicly listed on the SIX Swiss Exchange since 2012, DKSH is a global company headquartered in Zurich. With 825 business locations in 37 countries – 800 of them in Asia – and 31,970 specialized staff, DKSH generated net sales of CHF 11.0 billion in 2017. The company offers a tailor-made, integrated portfolio of sourcing, marketing, sales, distribution and after-sales services. It provides business partners with expertise as well as on-the-ground logistics based on a comprehensive network of unique size and depth. DKSH was founded in 1865. With strong Swiss heritage, the company has a long tradition of doing business in and with Asia and is deeply rooted in communities and businesses across Asia Pacific. DKSH Business Unit Consumer Goods is Asia’s leading Market Expansion Services provider with a focus on fast moving consumer goods, food services, luxury goods, fashion and lifestyle products, as well as hair and skin cosmetics. The Business Unit’s comprehensive Market Expansion Services extend from product feasibility studies and registration to importation, customs clearance, marketing and merchandising, sales, warehousing, capillary physical distribution, invoicing, cash collection and after-sales services. With 680 business locations in 20 countries and around 14,770 specialized staff, Business Unit Consumer Goods serves 310,000 retail outlets on a daily basis and generated net sales of CHF 3.9 billion in 2015.

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