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28 January 2020
Job ID: BK-182123
Senior Project Manager

Position Overview

Reporting to the Project Delivery Head, the Senior Project Manager is responsible for overall project and program delivery and profitability, providing senior management leadership on customer projects and programs.
The individuals filling this role will be expected to be capable of leading projects and programs in medium to complex enterprise environments, uncertainty and risk.

Location: This position is based in Bangkok, Thailand. There will be travel requirements within Asia-Pacific

Primary Responsibilities

  • Manages medium to complex projects and programs
  • Participates in sales campaigns, demonstrating our project management capabilities, contributing to bids (RFI, RFP) holding project definition workshops and participating in pre-sales negotiations, in order to assure economic and technical feasbility and business value to be delivered.
  • Ensure the definition of the project/program plan and budget and schedules all project activities in order to have a sound basis for project performance and risks measurement and appropriate levels of customer 'sign off'.
  • Defines and deploys large project/program organization and adequate governance structures, including workstreams, roles and responsibilities, advisory board and steering committees, in order to assure timely alignment between involved parties, clear expectations and escalation process in place.
  • Ensures realization in terms of project/program scope, time, costs and quality. Manages project performance and risks againts the agreed plan, including the change control process and initiates ' timely 'remedial' actions, contract changes and escalations and ensures the formal handover of the solution, based on prior defined acceptance and handover criteria.
  • Drives and controls the project/program P&L including financial forecasting and ensures accurate and timely reporting of the overall status and profitability of the project and escalation of delta's to the organization and to the customer.
  • Ensures all project stakeholders are timely identified, informed.  Establishes trustworthy relations with key stakeholders to assure high levels of support to the project.
  • Ensures that conflicts of interests are resolved in time and according to the target project scope.
  • May come up with alternative PM approaches as required by project dynamics. Defines and shares best practices within the global PM community.
  • Ensures the management of assigned project resources assigned to the project in alignment with line management in order to assure the focus, engagement and high performance of the project team as a whole.
  • Acts as a coach to direct reports in the project team and the PM community in his/her area.

Key Competence/Expertise: Expected Level

Customer Value

  • Pro-actively identifies customer’s problems and takes personal responsibility for solving them
  • Proactively addresses problems with customer and team
  • Understands customers’ future business and technical needs and finds ways to address them successfully
  • Sets aside personal interests and seeks help within PS in order to serve the customer better with others

Customer Relation

  • Builds trust and interpersonal relationship with customer
  • Addresses difficult issues when needed for the project, while keeping customer relation intact
  • Successfully smoothenss customer relationship in conflicting situations (e.g. damage control)  
  • Keeps straight back in negotiations and achieves outcomes that are mutually beneficial for Die bold Nixdorf and the customer


  • Does not accept the status quo and persistently finds ways to make things better
  • Imposes challenging, but realistic goals to significantly improve delivery
  • Successfully aligns and pushes delivery of others to agreed parameters
  • Takes calculated entrepreneurial risks to push delivery beyond traditional expectations or to succeed in challenging project environment


  • Convinces customer and others of the right approach, even without complete information
  • Stops excessive debate and information seeking and makes quick decisions
  • Is open to change approach or point of views based on changing circumstances
  • Makes bold, well thought and informed decisions
  • Takes appropriate steps to effectively leverage others’ expertise within necessary time frames

Problem Solving

  • Spots recurring issues and seeks practical methods to gain structural improvement
  • Sees technical trends and adequately uses this knowledge to solve problems or act on current opportunities
  • Comes up with new and improved ways to implement existing solutions
  • Applies and modifies learned rules or methods to solve complex problems


  • Actively supports others in their job
  • Provides honest feedback to others; seeks feedback from others and shows responsiveness to it
  • Seeks help from others when that’s more efficient or effective
  • Credits others who performed well and encourages others
  • Sets aside personal interests and goals in favor of team performance
  • Coaches people to be more effective

People Management

  • Creates conditions that enable individuals to perform at their best
  • Energizes people around the project-goals and stimulates personal improvement
  • Provides candid performance feedback and takes corrective and supportive actions to immediately improve

Functional Expertise

  • Is familiar with all specialized methods and tools in his/ her area of profession
  • Comes with the right best practices given real business problems and/ or opportunities and ‘makes it happen’
  • Is considered an expert in his/ her field by colleagues and customers (if applicable) and brings his/ her profession further on a local level

Technical Expertise

  • Knows the features and functionalities of relevant product(s)
  • Possesses basic understanding of underlying technologies to perform non- or basic technical tasks

Business Expertise

  • Breaths’ the business processes within a specific solution domain and understands the impact of solution changes on process flow and vice versa
  • Is capable of identifying bottlenecks and opportunities in processes by experience
  • Other professionals seek out his/her expertise to resolve problems and to expand their process know how

Education: Bachelor’s degree in business administration / engineering or equivalent.
PMI’s Project Management Professional (PMP) certification or equivalent will be an advantage.

Work experience / skills

  • Minimum of 10 years of Project Management experience
  • Minimum of 1 year of relevant Retail industry experience
  • Industry specific process know-how for Retail business processes is highly preferred
  • In-depth knowledge of modern, agile SW development methodologies like SCRUM and Kanban as well as the traditional plan-driven methodologies (V-model, waterfall)
  • Customer focused behaviour, consultancy and presentation skills
  • Literate (able to write credible documents) and numerate (confident with calculating costs and margins)
  • Fluent Business English skills (written and spoken)

Interested persons may apply in person or mail application letter, resume of career up to date with present and expected salary and recent photo to apply now

Human Resources Department Diebold Nixdorf (Thailand) Co.,Ltd. No.1 Q House Lumpini Building, 1101 Fl., Sathorn Rd., Thungmahamak, Sathorn, Bangkok 10120 Tel: 0-2610-1010 Ext.402, 403  Website :
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Job Details:

Diebold Nixdorf (Thailand) Co.,Ltd.
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