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24 January 2020
Job ID: BK-181482
Customer Services Specialist (Airfreight Import)/(Based at Head Office)

(Based at Head Office, G Tower North Wing, Rama 9 Road, Huaykwang, Bangkok)


The position is responsible for:

  • To work and follow airfreight import process.
  • To provide the correct information of airfreight import process to customer.
  • To maintain and keep airfreight import process smoothly flowing.
  • To handle customer complaints and assist in handling daily communications and correspondence to external customer.
  • To coordinate with other department on operational activities, issues resolution, process implementation and performance improvement according to company policies.


  • Bachelor’s Degree or higher in any field.
  • At least 2-3 years’ experience in Airfreight Import from Freight Forwarding with strong customer services background
  • Service-minded, with good customer relationship skills.
  • Strong interpersonal and cooperate with all levels including management.
  • Good MS office skills (Words, Excel, PowerPoint )
  • Good command of both spoken and written English.
Internal & candidates are welcome. Ensuring that the information in CV you provide is linked to the above selection criteria and forward to email address:

Human Resources Department
DHL Global Forwarding (Thailand) Limited

9 G Tower North Wing 25th - 26th Floor
Rama 9 Road, Khwang Huaykwang, Khet Huaywang,  Bangkok 10310, Thailand
Tel. 02 094-8082(Nameesuk)
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Job Details:

  • Overtime pay
  • Performance bonus
  • Education allowance
  • Medical insurance
  • Dental insurance
  • Life insurance

DHL Global Forwarding (Thailand) Limited

URGENTLY REQUIRED !!! Everything you want in a career is here…fast, dynamic, very rewarding, challenging. DHL is the global leader in logistics - with more highly experienced professionals at more locations in more countries than any other provider. Our goal is to build strong, long-term partnerships with customers by providing world class services, across all our operations. We are the first choice for companies looking to outsource freight forwarding, warehousing, distribution, transport and supply chain management. After joining forces with Exel in 2005, we are now also the sector's leading innovator - providing the extraordinary range of cutting-edge solutions. Creating new value in the supply chain


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