08 August 2019
Job ID: SP-8374
Technical Service Engineer

Job brief

As a Technical Service Engineer, you will be responsible for Deceuninck’s customers which mainly focus on PVC window and door fabricators. Your primary mission is to provide complete programs of training to ensure that new fabricators can properly / efficiently produce our product and, with regular basis, to make sure our existing fabricators are getting updated and working on standard, you do promptly give any necessary services when get requested. The second mission is to support sales function by giving adequate basic trainings / tests to new staffs to have them ready to perform a professional product presentation or demonstration, you will also be a center of product and technical updates of Thailand branch, a main line that connect with Deceuninck’s regional office for every technical aspect.

Responsibilities:

  • Oversee world class customer service to Deceuninck customers
  • Schedule regular services and quality audit program for our clients according to business contract
  • Give basic product training to new staff and regular update / refresh / test to existing staffs
  • Take customer calls and process service reports
  • Provide reports and metrics to Division Manager
  • Identify service needs and coordinate with other functions to get customer’s requirement fulfilled
  • Communicate with product engineer, technical service and any related functions in regional office
  • Maintain a safe working environment in compliance with federal, state and local laws and ensure completion of required safety training

Requirements:

  • Bachelor degree of engineering field or related
  • 3-5 years of experience in technical service field and construction
  • Background in PVC window and door industry is preferable
  • Clean driving and solid attendance records
  • Proven leadership skills & ability to successfully work in a team environment / train other
  • Proficient knowledge of installation/service methods for window, door and siding projects
  • Ability to perform services on Deceuninck products including windows and doors
  • Capable of prioritizing and working on multiple tasks in a fast-paced environment
  • Excellent written and oral communication skills, including phone skills
  • Strong computer skills, including Microsoft Suite

You will have big advantage with these knowledges and skills; Understanding in anatomy of window and door, hardware, assembly, machines and tooling, installations, Auto CAD, Estimation software, experience in structural calculations.

Benefit / remuneration / welfare and working tools provided

  • Salary and package can be negotiated according to your background and experience
  • Bonus will be determined by company’s financial performance and company policy
  • Social security / Provident fund / Health insurance
  • Laptop / Mobile phone, all of these are company’s properties

Interested candidates, please submit your application with detail resume and cover letter, stating position you are applying for via "Apply Now"

Deceuninck (Thailand) Co.,Ltd

2/3 Bangna Tower A, 17Fl., Room# 1704B, GP.14,Bangna Trad Rd.,
Bangkaew Bangplee Samutprakran 10540

Tel:  + 662 751 9544-5 / Fax.: + 662 751 9546

www.deceuninck-thyssenpolymer.com


Job Details:

Deceuninck (Thailand) Co.,Ltd.
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