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31 July 2020
Job ID: BK-235122
Senior Operations Manager

 

Qualifications: 

 

  • Held at least Bachelor Degree in Business Management or relate fields. 
  • A minimum of 10 years-experience in a management position.
  • Excellent verbal and written communication ability in both Thai and English.
  • Proven experience in organizational effectiveness and operations management implementing best practices.
  • Demonstrated leadership and vision in managing staff, major projects and business initiatives.
  • Excellent interpersonal skills with a collaborative management style.
  • Demonstrated commitment to high professional ethical standards.
  • Excellent computer skills with proficiency in MS Excel, Word, PowerPoint, Outlook, Project and Access.
  • Budget development and oversight experience.
  • Acts in the best interests of the company and offers knowledgeable and timely advice to the company 
  • Must be fluent in written and spoken Thai and English
  • Excellent communicator who is willing to follow instructions but can also act autonomously



Job responsibilities: 

  • Improve the operational systems, processes and policies in support of the company's mission; specifically, support improved management reporting, information flow and management, business process and organizational planning.
  • Manage and increase the effectiveness and efficiency of Support Services (IT, Finance and HR) through improvements to each function as well as coordination and communication between support and business functions.
  • Play a significant role in long-term planning, including initiatives geared toward operational excellence.
  • Regular meetings with senior management.
  • On a daily basis manage and coach department managers under their direction.
  • Ensure that the operations team adheres to legal requirements, industry regulations and customer quality standards set by the company.
  • Handle member and provider formal complaints and grievances as well as interfaces with insurance companies, corporate clients and providers.
  • Review communications to providers and members for partially denied, incomplete or denied claims.
  • Issuance of refunds and approved special compensation to members.
  • Complete all daily, weekly, monthly, quarterly and annual management reporting requirements for the scope of responsibilities associated with the their functional departments.
  • Work with Human Resources Department concerning employment matters including disciplinary actions as a result of performance issues, training needs, etc.
  • Performance of employee performance evaluations within the department on a regular basis to ensure that company goals and objectives and staff performance standards are met.
  • New staff training and development of internal continuing education programs for operations team.
  • Other tasks in support of the company’s customer service and claims related objectives.
  • Investigation of potential fraudulent claims and identification of any claims that are part of an abusive pattern by members or providers.
  • Verification of claim processing and payment accuracy as well as assurance that all documentation requirements are satisfied.
  • Keep informed of developments in the industry by reading relevant journals, going to meetings and attending courses.
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Job Details:

Benefits:
  • Five-day work week
  • Performance bonus
  • Flexible working hours
  • Transportation allowance
  • Travel allowance
  • Medical insurance
  • Dental insurance

CUSHMAN & WAKEFIELD SERVICES (THAILAND) CO., LTD.
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