Jobs
CUSHMAN & WAKEFIELD SERVICES (THAILAND) CO., LTD. Jobs 7
CUSHMAN & WAKEFIELD SERVICES (THAILAND) CO., LTD. Jobs 7 Jobs
10 September 2026
Job ID: KS-7750
BMS / NOC Operator
Salary negotiable
About the role
Receive, log, prioritise, and assign incidents, service requests, and change requests via the ticketing system (phone, email, portal, auto-alerts). Monitor BMS/EPMS alarms and ensure critical alerts generate tickets within 60 seconds. Classify incidents by severity (Sev 1–4) and route to the right team. Track SLA timelines (acknowledgement, response, resolution) and escalate risks early. Update the tenant portal with ticket status, actions, and resolutions. Coordinate communication between site teams, clients, and tenants. Support daily, weekly, and monthly operational reporting. Maintain the CMMS work order register and ensure accurate closure of tasks. Assist with visitor access, contractor coordination, and admin support. Ensure all communication follows data privacy and confidentiality rules.
About you
At least 3 years' experience in a service desk or NOC (IT, data centre, or critical environment)
Knowledge of ITIL / ISO 20000 practices
Experience with CMMS, AMS, or BMS/EPMS systems
Strong communication skills and ability to stay calm under pressure
Detail-oriented with accurate record-keeping
Fluent in English (written and spoken)
Job Details:
-
Job Functions:
-
Location:Bang Kao, Koh Samui, Thailand
-
Salary:Salary negotiable