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10 August 2020
Job ID: SP-15500
Aftersales Service Manager


 Primary and Secondary duties:

  • Operate the Service Department as a ‘Profit Centre’ , making sure the department runs efficiently (no resource waste)
  • Anticipate end users technical issues by implementing solid PDC process and ensuring dealers PDI process is carried out regularly, efficiently and in line with CNHI policies
  • Manage all after sales process of sugar cane harvesters
  • Maintain and regularly refurbish stock
  • Manage assembly of all CNHI products imported
  • Work with other functions to make sure operational excellence is achieved and constantly improved
  • Ensure all Technical concerns are correctly reported, using ASIST and all answers are communicated to the ‘Dealer Network’.
  • Work closely with the Network Development Department to increase the capabilities of the ‘Dealer Network’
  • Ensure a high level of ‘Customer Satisfaction’ - at both Dealer and End User levels
  • Provide Technical Support to Central Functions as required
  • Plan and co-ordinate all Technical, Operator and Maintenance training including budget requirements
  • Ensure the Branch Workshop maintains the highest levels of operational procedure, maintaining workshop equipment, hand tools, and ‘Special Service Tools’
  • Communicate all relevant technical information to the ‘Dealer Network’ while maintaining a Central Library of Technical documentation.
  • Ensure all Product Improvement Programs are completed.




  • Degree in Engineering (preferably Agricultural), or equivalent

Essential experience and skills

  • More than 5 years in a Senior position in Aftersales (preferably Agricultural equipment)
  • Strong skills in time management, prioritizing tasks, and meeting deadlines
  • Good interpersonal and communication skills
  • Leadership and good team building skills
  • Ability to work in matrix organization and with multicultural environment.
  • Language Requirement(s): Good English, both oral & written.

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Job Details:

  • Five-day work week
  • Performance bonus
  • Medical insurance
  • Dental insurance
  • Life insurance

CNH Industrial Services (Thailand) Limited
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