British Council Thailand Jobs 25 Jobs

05 August 2019
Job ID: BK-118118
Sales & Customer Management Supervisor, Chaengwattana

Type of Contract: 1 Year Fixed Term (with possibility to extend)

Location: Chaengwattana


ABOUT THE DEPARTMENT/TEAM
British Council Thailand is one of the biggest in the British Council’s global network with thousands of adult and young learner students studying with us. Our main office is based in Siam Square, Bangkok with locations spread out across the Bangkok metropolitan area and around Chiang Mai. Our customers engage with us face-to-face, online, through email and via the phone. Our Sales & Customer Management team provides a high quality and efficient customer service experience to all new and existing customers across all British Council services.

WHAT YOU WILL BE DOING AND WHY

  • Supervise a team of Sales & Customer Management Officers in the branch to ensure top quality, welcoming and efficient integrated customer engagement experience to all new and existing customers 
  • Work closely with Branch Manager to ensure the branch meets and exceeds the sales and customer management targets and KPIs
  • Work closely with Branch Manager and HSCM to build a high performing team and embed a results-orientated sales and customer management culture in the SCM process 
  • Monitor quality of delivered work and to ensure share the same best practice and standards with other branches

WHAT IS INTERESTING ABOUT IT

You can take pride in the fact that you will be part of a team that enables the British Council to meet its objectives and gives all our customers an exceptional experience. You will also be able to join regular professional development, training and skills programmes to develop your experience and skills. 

WHAT WE ARE LOOKING FOR

You will bring along at least 3 years supervisor experience in admin & operational environment of customer management related field. Experience of working with children will be an advantage.

BENEFITS OF WORKING AT THE BRITISH COUNCIL

  • One month fixed bonus per year
  • 9.03 % of Provident Fund contribution from the Employer
  • Medical Insurance and Corporate Medical Excess Claim
  • Personal Accidents and Term Life Insurance
  • Enjoy 22 days of Annual leave
  • Professional development opportunities
  • Eligible for sales incentive after passing probation

Interested applicants should read through the Role Profile and please apply by https://tinyurl.com/THA-NT-2010ex 

Closing date for applications:  18 Aug 2019 (23:59 UK time)

We offer an attractive benefits package.

Only short-listed candidates will be contacted.

"Right to work in Thailand"

The British Council is committed to a policy of equal opportunities and welcomes applicants from all sections of the community.

The British Council is committed to the protection of all children and supports the principles of the UNCRC by taking all reasonable measures in our work to ensure a child safe environment.

“The British Council is committed to maintaining the confidentiality of personal information and undertakes not to divulge any of the applicants’ personal information to any third party without the prior consent of the applicant. Our privacy policy can be found at http://www.britishcouncil.org/home-privacy-policy.htm.” 


Job Details:

Benefits:
  • Five-day work week
  • Performance bonus
  • Medical insurance
  • Dental insurance
  • Life insurance

British Council Thailand
https://www.britishcouncil.or.th/en
Are you looking for a challenging opportunity? The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create international opportunities for the people of the UK and other countries and build trust between them worldwide. We work in more than 100 countries through teaching English, sharing the arts and delivering education and society programmes. Our goal is to build bridges of trust and understanding among people around the World. Through our programs, we give opportunities to hundreds of millions of people worldwide to learn about British culture and creativity. If you are experienced and self-motivated and currently looking for challenging opportunities, multicultural work environment and want to take the further step in your career, the opportunities is awaiting the right candidate.

Is this your company? Claim it now!