Type of Contract: Indefinite
Location: Siam Square, Bangkok
ABOUT THE DEPARTMENT/TEAM
The English and Examinations Strategic Business Unit (E&E) is one of three strategic business units in the British Council (the others being Arts and Education & Society) all of which have the remit to build trust for the people of the UK by building relationships through aspects of our language and culture. E&E achieves this by enabling people across the world to access the life-changing education and work opportunities that are created by learning English or gaining valuable UK qualifications. Promoting the English language also provides a medium for communication, helping break down barriers of misunderstanding or mistrust between cultures. The British Council’s 2020 vision for English & Examinations is to be the world authority in high quality English language teaching, learning and assessment, as well as the International distributor of choice for UK professional and school qualifications.
WHAT YOU WILL BE DOING AND WHY
You will ensure effective and efficient delivery of Exams within a location. You will manage Venue Supervisor engagement, relationship and performance. You will play a key role in co-ordinating and managing any risk or issue resolution, including co-ordination of customer communication directly or through customer services. You will act as the point of contact for Venues/Venue Supervisors on the day.
You will be required to work test days which will involve weekend work as part of the contracted hours.
WHAT IS INTERESTING ABOUT IT
There is a new Global Operating Model for Exams being implemented across the business and this role will be the key to ensuring delivery of our exams operations at test centre level, working with new systems and processes and ensuring that new ways of working are taken up to and adhered to. You will be able to gain comprehensive knowledge and skills managing unforeseen situations, therefore enhance your problem-solving skills to a level of professional.
You can take pride in the fact that you will be part of a team that enables the British Council to meet its objectives and gives all our customers an exceptional experience. You will also be able to join regular professional development, training and skills programmes to develop your experience and skills.
WHAT WE ARE LOOKING FOR
To qualify for this role, you will need:
1. You must possess experience working in a busy operational environment delivering high levels of quality customer service.
2. You are capable in ensuring compliance, risk and security standards are monitored and maintained.
Experience of supporting on delivery of computerbased exams is highly preferred.
BENEFITS OF WORKING AT THE BRITISH COUNCIL
- Smart working (most of us hot-desk!)
- 37.5 contracted working hours per week (we believe in an output-based delivery!)
- Flexible working opportunities (working from home / flexible hours)
- Enjoy more than 20 days of Annual leave (depending on role grade)
- Year-end bonus and annual bonus scheme
- Professional development opportunities – we offer a broad range of professional courses to large corporations and that is available for our staff members too!
Our work makes a lasting difference by building more inclusive societies and supporting people’s prospects.Together, we can do more.
Interested applicants should read through the Role Profile
and apply online via : https://tinyurl.com/THA-594
Closing date for applications: 20 February 2020 (23:59 UK Time)
We offer an attractive benefits package.
Only short-listed candidates will be contacted.
"Right to work in Thailand"
The British Council is committed to a policy of equal opportunities and welcomes applicants from all sections of the community.
The British Council is committed to the protection of all children and supports the principles of the UNCRC by taking all reasonable measures in our work to ensure a child safe environment.
This is interesting role for those who are looking to embark on a career with us; you will be providing administrative support in delivering examinations throughout pre and post-test, ensuring British Council and exam board standards. You will also be managing venue staffs and to monitor their performance throughout the year.
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