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10 October 2019
Job ID: BK-144927
Customer Management Officer, Examination Service

Type of Contract: 1 year fixed term contract 

Location:  Siam Square, Thailand



In Examinations we administer 3 million UK examinations in over 850 towns and cities worldwide, promoting the UK as a high-quality assessment provider and helping people gain access to trusted qualifications to support their career and study prospects. In East Asia we administer multiple examinations in 13 countries and we are growing rapidly.


This is interesting role for those who are looking to embark on a career with us; you will be working in a close knitted team and ensure in providing quality customer service to the customers through exceptional customer service delivery and effective stake holder management, you will also be managing exam customer service channels within the country in collaboration with Marketing and Operations by converting enquiries into sales to support the wider exams team to achieve its annual business targets.  


You can take pride in the fact that you will be part of a team that enables the British Council to meet its objectives and gives all our customers an exceptional experience. You will also be able to join regular professional development, training and skills programmes to develop your experience and skills.


To be able to qualify for this job role, you will require a good command of spoken English and Thai, preferably with English (CEFR B2 or equivalent), Chinese (A1/2) and to have a Degree in the fields of Business Administration, Social Sciences or Marketing. It will also be required that you have at least 1 year experience in working in Education/ Customer service industry, dealing with administration or clerical duties and preferred if you have knowledge of local examination products and CRM with experience in telesales or sales technique.


Interested applicants should read through the Role Profile 

  Closing date for applications: 24 Oct 2019 (23:59 UK Time)

We offer an attractive benefits package.

Only short-listed candidates will be contacted.

"Right to work in Thailand"

The British Council is committed to a policy of equal opportunities and welcomes applicants from all sections of the community.

The British Council is committed to the protection of all children and supports the principles of the UNCRC by taking all reasonable measures in our work to ensure a child safe environment.

“The British Council is committed to maintaining the confidentiality of personal information and undertakes not to divulge any of the applicants’ personal information to any third party without the prior consent of the applicant. Our privacy policy can be found at” 

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Job Details:

  • Five-day work week
  • Performance bonus
  • Medical insurance
  • Dental insurance
  • Life insurance

British Council Thailand
Are you looking for a challenging opportunity? The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create international opportunities for the people of the UK and other countries and build trust between them worldwide. We work in more than 100 countries through teaching English, sharing the arts and delivering education and society programmes. Our goal is to build bridges of trust and understanding among people around the World. Through our programs, we give opportunities to hundreds of millions of people worldwide to learn about British culture and creativity. If you are experienced and self-motivated and currently looking for challenging opportunities, multicultural work environment and want to take the further step in your career, the opportunities is awaiting the right candidate.

Is this your company? Claim it now!