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24 January 2020
Job ID: BK-181273
Retention Specialist


  • Bachelor Degree in Business Administration, Finance or related fields.
  • Good Computer literacy skill and English communication (both verbal and written).
  • Pleasant personality and strong team spirit and emphasis on intra department skill.
  • Effective planning, monitoring and able to manage multi tasks in time line Delight Persuasion and Negotiation and Enforcement skill. Strong Analytical, Relative thinking, conflict management, and problem solving

  • Special Skills:

    Have at least 3 Years experienced in sales or financial product advisor. Experience in automobile leasing is a strong advantage.

    Major Responsibilities:

  • Responsible for existing customer retention and Re-agreement process to ensure the achievement of Retention target, re-agreement contract turnaround time, and report.  
  • To ensure that all target customers have been contacted to offer the appropriate choice of financial re-agreement quotations such as contract prolongation offers to both Hire Purchase and Financial Lease customers, especially contracts with Balloon or RV amount.  
  • Manage and coordination with relevant departments to close the deal with customers such as Contact Centre, Customer Service, Internal Sales Units, Collection ,Dealer etc.  
  • Responsible on Customer Verification, KYC and AML process and report on existing customers for Contract Re-agreement.  
  • Monitor the completeness of re-agreement contract, retrieving the customer signature until contract execution on time.  
  • Co-ordinate with Local and Central IT team for system enhancement, data fix, test, rollout and implement change
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    Job Details:
    • Employment Type:
      Full Time, Permanent
    • Career Level:
      Middle Level
    • Required Qualification:
    • Required Experience:
      5 years
    • Company Industry:
      Motor Vehicles
    • Location:
      Pathumwan, Bangkok, Thailand
    • Salary:
      Salary negotiable

    • Five-day work week
    • Performance bonus
    • Medical insurance
    • Dental insurance
    • Life insurance

    BMW (Thailand) Company Limited
        BMW Leasing (Thailand) Co., Ltd.   BMW Leasing (Thailand) Co., Ltd. was established in Thailand in 2001 and today we offer dealers, corporate and private customers customized financial services revolving around automobiles: innovative financing and leasing, insurance products tailored to suit the needs of motor vehicle and motorcycle drive owners, to the management of large vehicle fleets. BMW Leasing (Thailand) Co., Ltd. is a business division of the BMW Group, is a globally active financial services company. Around the whole world, around 4,200 employees in 54 countries are engaged in offering a particularly flexible, fast and extensive service. Today, BMW Group Financial Services is one of the world’s leading financial services companies. The focus of all these activities is customer satisfaction and already making a substantial contribution to acquiring and retaining customers and consequently enhancing the performance of the entire BMW Group. The newly delivered BMW or MINI is either leased or financed via Financial Services. Financial Services customers change their vehicles more often, equip them with more extras, and are loyal to the brand for longer periods of time. In future, BMW Group Financial Services will also play an important role in accessing new target groups and distribution channels for the BMW Group. This will mainly entail the exploitation of market potential in the area of used car financing and direct financing via the Internet. The aim is to offer customers the appropriate vehicle through comprehensive financial services product range designed for any situation - on a lifelong basis.  

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